SSVF HUD-VASH Case Manager

Description

The SSVF HUD-VASH Case Manager will engage and build rapport with adult Veterans who are identified as homeless or at imminent risk of being homeless and enroll the Veteran and/or Veteran household in the Supportive Services for Veteran Families (SSVF) Program. This position will assist the most vulnerable Veteran clients in breaking the cycle of homelessness by connecting the Veteran to permanent housing and local resources, including mental health and substance abuse partners, accessing mainstream benefits, and partnering service providers. The Case Manager will provide guidance and navigation through leasing, housing case plans, processing financial assistance, client-focused goals, employment assistance, and other supportive services necessary to sustain permanent housing and community integration. The Case Manager will collaborate with the KCVA HUD-VASH Case Manager to ensure bridging process and housing are secured in a timely manner.

Responsibilities/Duties:

• Exhibit advanced engagement and rapport building with Veteran households.

• Provide in depth referrals, warm transfer preferred, to callers, referral sources, and potential participants.

• Develop/Maintain community relationships/partnerships.

• Maintain an active role in VA and community meetings as assigned.

• Maintain existing and foster new collaborative working relationships with community agencies, Veteran serving organizations, homeless providers, and Salvation Army units.

• Provide program information to community resources and educate resources on services available

• Carry out the CoC community plans for CES, prioritization, master list, and rapid resolution/diversion.
• Additional duties as necessary

Screenings and Intakes

• Screen Veteran households per eligibility requirements within 24-48 hours of request.

• Submit screening for approval and prioritization or denial.

• Provide and document appropriate referrals for those screened but not eligible.

• Conduct screenings/intakes and required enrollment documentation: Veteran status, household income, referral needs, housing barriers, mental/health needs, and safety concerns.

• Provide participant orientation on program requirements and participant rights.

Strengths-Based & Housing First Case Management

• Provide case management interventions to Veteran households in need, and/or with barriers such as Veterans with mental illness, substance disorders, serious medical conditions, domestic violence, and/or registered sex offenders, including cases being coordinated between multiple providers, and/or local Coordinated Entry System (CES) efforts.

• Provide strengths-based case management and supportive services to eligible Veterans households for the SSVF Program, including delivery of Rapid Resolution, Rapid Rehousing and Homeless Prevention services. Conduct office and in-home visits with Veterans per the housing stability plan.

• Document progress, linkages and referrals to permanent housing, mainstream, Veteran-serving, and community-based resources, including income supports.

Advocacy & Mediation. Provide advocacy for landlord-tenant negotiation, conflict resolution, payment of rent or utility arrears, and in obtaining needed resources.

Service Coordination. Coordinate case management for cases with the Veterans Affairs (VA), Continuum of Care (CoC), mainstream, community-based, and legal resources, SSVF Health Care Navigator, and other entities to meet the household's needs.

Documentation

• Maintain real time, accurate, and comprehensive case file documentation in an inspection ready condition at all times; documentation includes: prioritization list management with internal/external updates, ongoing assessment, progress, accomplishments, challenges, barriers, housing stability, eligibility re-certification, discharge planning, and follow up

• Submit case records for supervisor review/close-out as per policy.

Confidentiality. Maintain client confidentiality.

Qualifications

· Bachelor’s degree in Social Work, Human Services or related field (Experience may be substituted for education)

· 2 years of experience with government funded housing programs (i.e. PSH, RRH, SSVF, etc)

· Experience with psychiatric/mental health services and other community programs

· Demonstrates cultural sensitivity and perspective, as well as respect for the client’s individualized care

· Ability to establish and maintain professional boundaries in working with clients

· Knowledge of local resources and services specific to homelessness, mental health and substance abuse

· Ability to work independently

· Ability to manage multiple projects with demanding and competing deadlines

· Requires valid driver’s license with acceptable driving record

· Must be able to pass a background check

Hours needed: Primarily Mon-Fri