Manager, Quality Assurance, FHS, US&C

Ready to make your next big professional move? Join us on our journey to achieve our big dream of building the most loved restaurant brands in the world.

Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Key Responsibilities

• Monitors and improves quality of the existing Firehouse Subs products and suppliers, through in-person facility audits, specification compliance, complaint programs and other RBI Quality Assurance systems.
• Certifies facilities and endorses new products from existing and new suppliers to ensure Firehouse Subs new products are produced up to our standards. Provides in-plant support for new product launches and advises Product Innovation and Supply Chain teams. Accountable for success of product commercialization and supporting the introduction of new products during rollouts.
• Monitors supplier performance through standardized testing and product evaluation reports, creates ad hoc reports to characterize supplier and product performance and creates culture of continuous improvement within supplier base. Screens, investigates, and follows up product complaints, and ensures suppliers corrective actions to mitigate non conformances.
• Participates in multidisciplinary projects and teams to maintain and enhance food safety, quality consistency, profitability, and other related matters with respect to Firehouse Subs’ business functions (Product Innovation & Marketing, Operations, Supply Chain) and Franchisees, representing the QA function internally and externally as QA Subject Matter Expert.
• Verifies the nutrition information of new products and calculates nutrition information for new menu items to maintain an accurate database of nutrition information for our guests
• Acts as QA technical expert in crisis situations by executing investigations and providing advice to the Crisis Management Team on supply issues and actions with safety implications and perceptions.
• Participates in on-going enhancement of RBI QA processes, standards, and continuous improvement programs, especially of the RBI Supplier Quality Scorecard.
  
  

Qualifications

• Bachelor’s degree in Food Science, Food Technology, Technical Sciences or related fields
• 3 years of QA work experience, preferably in Food Service /QSR supply environment
• Quality Assurance experience in production environment
• HACCP Certified. Knowledge of Product Safety principles to monitor supplier food safety/good manufacturing practices
• Understanding of product quality and sensory attributes and relevant laboratory testing procedures and processes to monitor supplier performance standards
• Ability to travel up to 50% to visit suppliers.
• The position requires permanent residence in Jacksonville, FL Metro area
  
  

Skills

• Strong analytical and problem-solving mindset with aptitude to interpret technical data to make sound product performance decisions
• Effective communication, organizational, and time management skills
• Strong teamwork and interpersonal skills, and ability to interact with diverse stakeholders
• Excellent project management skills. Ability to work and thrive in a fast-paced and deadline-driven environment
  
  

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.