What are the responsibilities and job description for the Profitability and Guest Experience Manager position at Restaurant Brands International?
Job Summary:
The Restaurant General Manager serves as the chief operating officer of a single restaurant unit, leading a team of Assistant Managers, Shift Coordinators, and Team Members. Key responsibilities include managing the restaurant's P&L, reviewing key financial metrics, and driving sales through exceptional guest service and operations management.
Responsibilities:
- Manage the restaurant's P&L, ensuring alignment with company goals and objectives.
- Review and analyze key financial metrics, identifying areas for improvement and implementing strategies to increase profitability.
- Foster a culture of excellence in guest service, empowering team members to deliver accurate, friendly, and fast service in a clean facility.
- Solve guest feedback systems, determining root causes and developing action plans to address issues.
- Lead recruitment and selection processes, onboarding new team members and inspiring existing staff through recognition programs.
Requirements:
- Minimum 1-2 years of restaurant management experience.
- Strong understanding of P&L management and drivers of restaurant profitability.
- Excellent communication and interpersonal skills.
- Availability to work evenings, weekends, and holidays.
- Ability to work long and/or irregular shifts as needed.
