Sr. Manager, Digital Operations, BK, US

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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 120 countries and territories. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.

RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.

Job Overview

Burger King is in the midst of an ambitious “Reclaim the Flame” plan to accelerate sales growth and drive Franchisee profitability. This plan includes significant investment in our Franchisees involving restaurant technology, kitchen equipment, building enhancements and high-quality remodels. The Sr. Manager of Digital Operations Innovation will support the operations of our digital service modes, and operational requirements and improvements of all restaurant technology including POS systems, Back of House screens and Production Management Systems. An ideal candidate will have a strong operational background and be be passionate about delivering a great experience to our digital guests. In addition to driving improvements that can be measured quantitatively, regular feedback and positive engagement from franchisees and restaurant operators will serve as a measure of success for the projects under this role’s purview. This work is deeply creative and is done in close partnership with our Data, Analytics, Digital, Tech, Operations, and Field teams. This role will have a direct report to support the Digital Operations scope.

Key Responsibilities

• Own strategic workstreams while also project managing cross-functional contributors
• Drive a culture of creative problem solving, constant testing and iteration, analysis, and learning to discover new and innovative ways to improve restaurant execution and the guest experience
• Engage and influence cross-functional stakeholders to identify, evaluate, and document innovative improvement opportunities that increase productivity, efficiency, or guest satisfaction at Burger King restaurants
• Leverage data to inform experimentation and innovative ideas with the end goal of building well-defined business cases to support each workstream
• Troubleshoot and develop innovative methods to gather feedback on predominant sticking points facing our guests and in-restaurant teams to inform future roadmaps, product enhancements, and process improvement within restaurants
  
  

Required Skills

• 5 years of professional experience, with experience in restaurant operations or Product Management highly preferred
• People leadership, project management, communication, stakeholder management, negotiating and influencing experience with a track record of achieving engagement from cross-functional stakeholders
• Team member empathy and willingness to “roll up your sleeves” in a restaurant environment is a must
• Experience supporting the evaluation, development and implementation of operational improvements and operational metrics to enable standardization, compliance, and scalability
• Ability to think creatively to solve problems in our restaurants, always considering the end user experience of both our team members and our guests
• Understanding of data with skillset to combine analytical and qualitative information into an actionable path forward
• Comfortable completing multiple projects simultaneously in a work environment that demands flexibility, adaptability and ambiguity
• Effective communicator, both written, verbal and through presentations; articulates concepts in a clear, structured and succinct manner, adjusted for the audience
• Strong ownership mentality across all projects, even when situations may require extending beyond stated scope
• Results-driven with bias for action and commitment to excellence; acts with a sense of urgency
  
  

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment.

Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.