Inbound/Outbound Sales Representative

The Inbound / Outbound Sales position is responsible for providing pleasant greetings and assistance to customers when they telephone call, chat and/or email the Call Center. This position provides friendly, helpful, knowledgeable, and trusted advice and assistance in helping customers' knowledgably select required/needed products; efficiently finalize customer payments, sales tax and delivery requirements; and helps to resolve shipment tracking, product warranty and return needs of customers.

Additionally, this position makes outbound telephone calls to potential customers using company supplied lead lists to introduce business customers to the exceptional products and services available to them at Restaurant Equippers.

“Follows-up” on the status of open customer quotes, orders, backorders, vendor special orders, shipment tracing, customer call-backs, and overdue customer account balances to finalization of prompt completion and resolution.

Remains aware of new products added to the store and changes within the company’s quarterly sales flyer. Studies product specification sheets and understands practical differences in the products carried. Attends manufacturer/representative training sessions and asks necessary questions to maintain, and increase knowledge of store merchandise, and those available for special order.

ESSENTIAL DUTIES AND RESPONSIBILITES

The essential duties and responsibilities that are required to be performed by the position include the following.

1) Follows proper company and customer priorities by:

• Servicing customers by answering inbound sales telephone calls, and through website chats and emails.
• Making outbound telephone calls to potential customers after reviewing company supplied lead lists
• Following up and resolving open customer quotes, orders, order tracking, vendor special orders, etc.
• Furthering personal product knowledge

2) Provides friendly, courteous, sincere, helpful, knowledgeable, efficient, customer service while maintaining professionality.

3) Promptly greets customers on the telephone and directs them to the proper catalog location as needed.

4) Demonstrates a sincere interest in creating a trusted long-term customer relationship rather than maximizing the current sale.

• Learns, remembers and addresses customers by their names.
• Knowledgeably asks questions needed to fully understand the customer’s food service operation, volume and economic needs.

5) Knowledgeable of in-store products and company website, flyer and store locations, and product availability.

• Comfortably explains features, benefits, usage, installation, product care, and warranty protection.
• Comfortable in the justification of product prices and goes out of the way to sincerely help the customer make the best informed and economical selection for their individual needs.

6) Provides cost saving tips and alternatives (including special advertised priced items, clearance and buyout bargains, discounted scratch & dent and discontinued items, and used equipment alternatives), and suggests meaningful, helpful, needed accessories and related items to customers.

7) When inventory needed by the customer is not available at REI, goes out of the way to find and coordinate solutions including substitutions, back orders and special order options, and alternate suppliers when needed.

8) Efficiently and accurately finalizes customer order, tax, payment, shipping/delivery, and invoicing procedures (including those for customer returns) while adhering to internal security requirements.

9) Daily reviews Customer reporting including: Open Customer Quotes, Orders, Backorders, Special Orders, Shipment Trackings, and Customer Call Backs.

10) Verifies that all customer orders are being handled appropriately by tracking open status, coordinating deliveries, and resolving delays. When assigned by management, insures that all website orders are also being handled with the same care.

11) Follows up with customers on open customer quotes and orders, keeps customers advised of issues with delayed shipments, payment and tax issues, customer order tracking requests, and other customer requirements needed to finalize and/or resolve their orders.

12) Applies good judgment in obtaining assistance from other specialists and management when needed.

EDUCATION AND EXPERIENCE REQUIREMENTS

• Required High School Diploma or GED.
• Preferred Associates Degree from a two year college or technical school
• Preferred 6 months of experience and/or training in food service operations management or food service equipment sales and service.
• Minimum requirement of 1 year of intensive computer usage experience; including, keyboarding, e-mail communication, internet usage, and use of multiple software packages.
• Ability to speak Mandarin Chinese or Spanish is preferred.
• Preferred 2 years’ of call center experience.

Job Type: Full-time

Pay: $36,000.00 - $54,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Application Question(s):

• Do you have prior Restaurant management experience?
• Are you fluent in different languages other than English?

Work Location: In person

Salary : $36,000 - $54,000