What are the responsibilities and job description for the SERVER - Flap Jack Shack position at Restaurant Partners?
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Job description
Provide friendly, responsive service to create an exceptional dining experience for all of our guests. Each server’s primary objective is to provide our guests with a great experience so they will want to return. During your shift you may be required to take direction from either the MIC or GM. At times, a “non-manager”, such as a server/shift lead, may be assigned shift control and you will be expected to follow their direction.
Essential Functions:
* Follow company Steps of Service sequence and salespersonship strategies as required.
* Welcome and greet guests. Make all our guests feel comfortable and let them know you’re there to personally take care of them.
* Inform guests of specials and menu changes.
* Make recommendations you genuinely feel your guests will enjoy.
* Answer questions about our food, beverages and other restaurant functions and services.
* Take food and beverage orders from guests, enter orders in our point-of-sale system which relays orders to the kitchen and bar.
* Deliver food and beverages from kitchen and bar to guests in a timely manner.
* Takes carry-out/curbside orders by phone or in person. Helps complete orders and transactions or assist carry-out/curbside team if applicable.
* Perform side work at the start and end of each shift as required by service station assignment, which may be up to 20% of your scheduled shift.
* Maintain clean service areas.
* Promptly reports equipment and food quality problems to a manager.
* Assumes 100% responsibility for accuracy and appearance of products served.
* Attends all scheduled employee meetings and brings suggestions for improvement.
* Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
* Prepare final bill, present check to guest, accept payment, process credit card charges or make change (if applicable).
* Be ready and willing to assist other servers, bartenders and hostes as needed.
* Bus, pre-bus and reset tables as necessary.
* Prepare certain beverages, desserts and food items as required by your restaurants setup.
* Thank guests for their visit and invite them to return.
* Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the MIC.
* Additional duties and responsibilities as assigned.
Qualifications:
* 18 years of age (21 where required by law)
* Have the necessary stamina to work on feet for up to 10 hours including stooping, reaching, bending, twisting and lifting/carrying loads up to 50 lbs.
* Be able to communicate clearly, effectively, and respectfully in the predominant language of our guests and team.
* Must have a basic knowledge of dining room and service procedures and functions.
* Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
Job Types: Full-time, Part-time
Pay: $4.01 per hour
Benefits:
- 401(k) matching
- Employee discount
- Flexible schedule
- Health insurance
- Paid training
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $4
