What are the responsibilities and job description for the Host - Stokes Grill position at Restaurants, Inc.?
Purpose:
To greet and accommodate the needs of each guest in a manner such that we ensure his or her continued patronage. Sincere dedication from every one of our Team Members to provide an exceptional experience and outstanding service.
Key Responsibilities:Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.
Key Responsibilities:
- Greet and seat guests as they enter
- Inform the guest of any specials and their server’s name
- Anticipate guest needs i.e. high chairs, booster chair or booth/table
- Know your availability
- Which server is next in rotation
- What tables you have available
- Keep accurate records on floor chart and rotation sheet
- Answer phone and provide accurate information on pricing, location, hours and menu items
- Run the “wait sheet” providing accurate wait times to guests
- Assist servers in pre-busing, running food and filling beverages
- Busing tables
- Reset tables
- General cleanliness i.e. floors, restrooms, doors and windows
- Complete side work duties
- Observe guests and report any concerns or complaints to Management prior to the guest leaving
- Final greetings to guests and invite them to return
- 100% Ability to communicate clearly in English
- 100% Walk and stand for long periods of time ( 6-8 hours)
- 80% Reach, bend, stoop, wipe and lift up to 40 lbs.
- Must be 16 years old
- Must have friendly and outgoing personality and demeanor
- Must be a problem solver and have the ability to keep calm under pressure
- Be able to perform physical requirements
