Manager - Goose 120

Job Description

Position: Manager

Department: Operations

Reports to: Regional Manager

Job Accountabilities: To oversee the complete operations of the restaurant. To ensure high standards of customer service and profitability while strictly adhering to the policies and procedures of Restaurants Inc.

ESSENTIAL DUTIES: 

·      Supervise shift operations and assistant managers / supervisors.

·      Supervise shift operations.

·      Complete opening and closing duties.

·      Strictly follow company cash handling procedures.

·      Manage overall restaurant budget.

·      Promptly and professionally handle guest comments.

·      Communicate all employee issues/complaints to management team through manager log and/or emails.

·      On going employee development using One-On-Ones.

·      Performance Reviews on an ongoing basis.

·      Follow and understand company procedures at all times including crisis situations.

OTHER DUTIES:

·      Maintain performance standards and motivates team through positive role modeling

·      Adhere to all Best Practices.

·      Departmental responsibilities, (i.e. Supervisor, Service Manager, Chef see job expectations).

·      Interview, hire and train personnel-ongoing.

·      Practice safe food handling procedures and enforce safety procedures in restaurant.

·      Understand and report Workers’ Compensation and General Liability Claims using proper procedures.

·      On going completion of Projects as assigned.

·      Conduct orientations as needed.

·      Required to make appropriate decisions in a fast paced environment. (Assign breaks, side work & stations).

·      Other functions assigned by management.

Job qualifications:

Experience:

·      Minimum of 3 years working in restaurant environment.

·      Minimum of 1 year General Manager experience preferred.

Knowledge, Skills, and Ability:

·      Ability to be self-starter. 

·      Strong interpersonal skills. 

·      Strong organizational skills.

Physical Requirements:

·      100% Walk and stand.

·      90% Communicate with patrons and staff.

·      50% Operate cash register and POS/TMX system and cash handling.

·      25% Reach, bend, stoop, wipe, and lift up to 50 pounds.

Education:

·      Degree preferred.

Employees are held accountable for all duties of this job.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job.

Revision Date: January 1, 2003