What are the responsibilities and job description for the Assistant Manager position at Restaurants of America?
Job Title: Assistant Manager
Function: General Restaurant Operations
Position Overview: Manages various areas of responsibility within the operation; specifically Hospitality, Guest Satisfaction, Safety, Cleanliness, Drink Presentation, Atmosphere, Inventory, Kitchen Safety, Sanitation, Cleanliness, and Food Preparation. Assists General Manager to ensure operations run efficiently and according to company policy and standards. Ensures vendors and suppliers are properly compensated and are meeting the needs of the business. Assists General Manager in the selection of Front of House employees. Supports the training and development of restaurant employees. Manages performance of all hourly employees, with an emphasis on Front of House employees, to ensure they are successful in their individual roles. Responsible for assisting in the completion of general business administration to include payroll, human resources, marketing and financial reporting. Promotes the business, buildssales, increases profits, ensure guest satisfaction, and brand integrity. The Hospitality Manager embraces the company’s core values:Show You Care, Elevate the Spirit, Respect Everyone, Values Feedback, and Exceeds Expectations.
Accountabilities
People
- Performance Management
- Hiring & Retaining Talent
- Leadership & Coaching
- Training & Development
Customer
- Guest Service & Atmosphere
- Guest Satisfaction
- Food & Beverage Quality
- Menu & Product Launches
Financials
- Deliver Results
- Planning & Execution
- Inventory Control/P&L Standards
- Responsible Alcohol Service
- Food Safety/Sanitation
- Facility Maintenance & Cleanliness
- Safety & Security
Responsibilities
- Scheduling & Staffing
- Proper Cash Handling
- Team Building
- Manage Vendor Relationships
- To Go Service & Catering
- Local Store/Grassroots Marketing
Knowledge, Skills, Abilities
- Basic knowledge in Microsoft Word and Excel
- General knowledge in full service restaurant operations/hospitality industry
- Strong organization and planning skills
- Strong operational skills in a customer-service & hospitality environment
- Strong coaching skills
- Intermediate mathematical computations skills
- Ability to communicate clearly and concisely, both orally and in writing
- Ability to build relationships at all levels
- Ability to handle confidential and sensitive information
- Ability to manage changing priorities
Qualifications
- High School Diploma/GED
- Preferred Restaurant Exp. in a complex, fast-paced environment
- Successfully completed Responsible Alcohol Service Training (TIPS) and Food Safety/Sanitation Training (ServSafe)
Core Competencies
Team Player - Develops a positive, respectful, productive and professional work environment through positive connections with others and treats all associates and vendors with respect and dignity
Talent Coach - Continuously develops the competencies of both self and others; identifies needs for top talent while managing root cause for underperforming employees
Customer Focus - Delivers legendary service that meets and exceeds all customers' expectations and leverages the voice of the customer to consistently improve service, standards, cleanliness, quality, and friendliness
Results Driven - Consistently meets and exceeds goals, exhibits professional courage and innovation to drive the business forward
Business Acumen - Creates and communicates a persuasive vision, competitive winning strategies, and ensures store and individual goals are aligned with company goals
Benefits Offered:
- Medical, Dental and Vision Insurance - Partial Employer paid
- Flexible Spending Account option
- 401(k) plan option after 1 year of employment
- Basic Life Insurance - Employer paid
- Short Term Disability Insurance- Employer paid
- Long Term Disability Insurance - Employer paid
- Paid Vacation Time
Salary Range:
$48,000-$58,000
Salary : $48,000 - $58,000
