What are the responsibilities and job description for the Lead Water Restoration Technician position at RestoPros?
RestoPros helps property owners and families recover from life-changing damage to one of their most important assets. RestoPros of Charlotte is locally owned and operated within a nationwide network. We provide residential and commercial restoration and remediation to properties damaged by water, fire, smoke, and mold. We are an industry leader in restoration and have a reputation for quality service, professional expertise, timely response, and best class in customer service.
A technician is responsible for performing the water mitigation for residential and commercial properties while providing excellent customer service. This is a labor-intensive construction related position that has a rotating “on-call / emergency response” requirement.
- Visit new assignments/jobs, and interface with the customer.
- Lead the execution and implementation of appropriate mitigation procedures, as necessary, and following up as required to assure excellent customer service.
- Accurately scope the damages, perform mitigation services, and provide documentation to their manager for approval.
- Develop moisture mapping and create drying-log and documenting the job.
- Be capable of carrying heavy loads of debris, damaged materials, and equipment from the property.
Qualifications:
- Be customer service oriented and focused on the needs of the customer and team members.
- Be ready, willing and able to work and be available for overtime when needed.
- Be able to work unsupervised.
- Have a great attitude, be trustworthy, be dependable, and have a pleasant personality.
- Willingness to undergo a background check and driving record check.
Experience:
- At least one (1) year of experience in the mitigation industry
- Working knowledge of drying equipment and machinery
- IICRC WRT, AMRT, ASD Certification (preferred)
Benefits:
- Vacation and Paid time off
- Company Phone and Computer
- 401(k) & 401(k) matching
- Health, Dental, Vision Insurance
Pay: $22.00 - $28.00 per hour Bonuses
Salary : $22 - $28
