Mitigation Manager

Restoration 1 of Cary is an independently-owned company within the nationwide Restoration 1 network. Our reputation for fast responses, unparalleled quality, and uninhibited commitment has contributed to our growth. We understand that the need for property restoration services can come at the most unexpected times--which is why we are always ready to help!

Restoration 1 of Cary uses our core values to take care of our clients and employees by focusing on:

• Humanizing all People
• Repetition is Reputation
• Client and Community Focused
• Making Something Better Today
• Inspire and Educate

Responsibilities and Duties:

• Coordinating, monitoring, and performing work activities on projects to fulfill service needs and facilitate a positive client experience successfully.
• Coordinate and perform production processes as scheduled and ensure quality control.
• Manage the client experience and overall customer satisfaction, which are tracked with online reviews.
• Communicate clear expectations to restoration technicians and supervise their activities.
• Document a detailed and accurate job file to support the services provided.
• Manage labor and consumable item usage on assigned projects.
• Communicate with Operations Manager on project progress and issues.
• Ability to manage multiple projects.
• Maintain professional decorum and appearance at all times.
• Communicate and follow all OSHA guidelines for job safety.
• Manage assets by protecting and using equipment and materials properly.
• Coach and train restoration technicians.
• Hands-on supervision of water damage restoration, cleaning, and mitigation services.
• Participation in after-hours emergency call rotation.

Qualifications:

• You must have industry experience in water, fire, mold, mitigation projects.
• Minimum 5 years experience in mitigation.
• Minimum 2 years in project management.
• Xactimate knowledge is a plus!

If you have a passion for mitigation and enjoy leading a team, we would love to hear from you!

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year

Benefits:

• 401(k) matching
• Cell phone reimbursement
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Professional development assistance
• Safety equipment provided
• Vision insurance

Schedule:

• 8 hour shift
• Extended hours
• Monday to Friday
• Nights as needed
• On call
• Weekends as needed

Supplemental Pay:

• Bonus opportunities
• Performance bonus

Application Question(s):

• Do you have any IICRC Certifications?

License/Certification:

• Driver's License (Preferred)

Willingness to travel:

• 25% (Preferred)

Work Location: In person

Salary : $60,000 - $80,000