Demo

Front Desk Agent

Restoration St Louis Inc
Davenport, IA Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025

Job Description

Job Description

About the Role :

As a Front Desk Agent at The Current Iowa, you will be responsible for providing exceptional customer service to our guests. You will be the first point of contact for guests and will be responsible for ensuring their stay is comfortable and enjoyable. Your main goal will be to create a welcoming and friendly environment for our guests, while also ensuring that all administrative tasks are completed accurately and efficiently.

Minimum Qualifications :

  • High school diploma or equivalent
  • Excellent communication and customer service skills
  • Ability to multitask and work in a fast-paced environment
  • Proficient in Microsoft Office and basic computer skills
  • Ability to work a flexible schedule, including weekends and holidays

Preferred Qualifications :

  • Previous experience in a hotel or hospitality industry
  • Fluency in a second language
  • Experience with hotel management software
  • Responsibilities :

  • Greet guests and provide them with information about the hotel and surrounding area
  • Check guests in and out of the hotel, ensuring all necessary paperwork is completed accurately
  • Answer phone calls and respond to emails in a timely and professional manner
  • Handle guest complaints and resolve issues in a calm and efficient manner
  • Perform administrative tasks such as filing, data entry, and maintaining guest records
  • Skills :

    As a Front Desk Agent, you will use your excellent communication and customer service skills to create a welcoming and friendly environment for our guests. You will also use your multitasking and organizational skills to ensure that all administrative tasks are completed accurately and efficiently. Proficiency in Microsoft Office and basic computer skills will be necessary for completing administrative tasks. Fluency in a second language and experience with hotel management software will be beneficial in providing exceptional customer service to our diverse range of guests.

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