Lead CalAIM Case Manager

Job Title: LeadCalAIM Case Manager
FLSA Status: Non-Exempt, Full-time
Pay Range: $25.00 -$32.00/hour ($.58/hour bilingual differential)
Department: Reentry Programs and Services
Supervisor: Reentry Resource Center/CalAIM Director

Start date: ASAP

To apply go to: https://restorativepartners.org/careers/

Organization Overview
Restorative Partners, Inc. (RP) is a nonprofit dedicated to transforming lives affected by crime through healing services and supportive relationships. We champion dignity, respect, and the capacity for change in every individual. Our goal is to accompany those impacted by crime on their journey of restoration, fostering accountability and promoting non-violence. Through education, compassion, and restorative practices, we strive to break cycles of harm and build a more just community. www.restorativepartners.org

Position Overview

As part of the Reentry team, the System Navigator/CalAIM Case Manager provides support and accompaniment to people returning to San Luis Obispo County from incarceration through case management and CalAIM programs. Key responsibilities include, but are not limited to be the subject matter expert of CalAIM Enhanced Care Management and Community Supports. This role requires strong communication skills, empathy, and commitment to Restorative Partners’ mission.

Roles & Responsibilities

Client Support and Case Management

• Maintain an average caseload of 50 ECM program participants
• Conduct initial outreach and engagement to establish rapport, determine program eligibility, ensure participant consent to services, and secure CenCal ECM program enrollment and authorization
• Ensure participants are assigned a Primary Care Physician and have access to consistent care
• Conduct intake and individualized needs assessments to develop plans that addresses participant's needs in the areas of physical health, mental health, SUD, community-based Long-Term Services Support, oral health, social supports, Social Determinants of Health, and housing goals
• Participate in RP’s regular interdepartmental meetings to collaborate and coordinate with other team members or regarding care plans, supports, and referrals for participants
• Support participant’s engagement in coordination of scheduling appointments, appointment reminders, coordinating transportation, accompany participant to critical appointments, identify and address other barriers to participant’s engagement in services
• Coach members to make lifestyle choices based on healthy behavior
• Support members in strengthening their skills to identify and access resources to assist them in managing and prevention of chronic condition
• Identify supports needed for participant
• Assist members in accessing additional benefits and related documentation such as, Social Security Insurance (SSI), CalFresh, cash aid, and obtaining required documentation to apply (ID, birth certificate, proof of medical conditions, etc.)
• Network with community and stakeholders to remain current on issues and activities as they impact coordination of care for participants
• Maintain confidentiality of participant files per HIPAA and all applicable guidelines

Community Engagement & Education

• Participant outreach and engagement, including direct communication with participants such as in person meetings, mail, email, texts and telephone; community and street-level outreach
• Build and maintain relationships with local organizations, healthcare providers, and government agencies to create a strong referral network
• Represent the organization at community events and meetings to raise awareness about our services
• Assist with training volunteers and/or interns to support program activities and client services

Administrative Duties

• Track case notes and referrals in Apricot, RP’s internal database, and conduct follow-ups as required
• Prepare and submit regular reports on program activities, client progress, and outcomes
• Participate in staff meetings and contribute to the development of organizational policies and procedures
• Support tracking and reporting for CalAIM invoicing
• Assist in providing relevant data and success stories

Professional Development

• Stay updated on best practices in social work and relevant fi elds through ongoing education and training
• Attend required workshops, webinars, and conferences to enhance skills and knowledge
• Participate in regular supervision

Other duties as assigned

Knowledge, Skills, Talents & Abilities

• In-depth understanding of restorative justice principles and practices
• Familiarity with criminal justice system processes and terminology
• Knowledge of trauma-informed care approaches
• Understanding of local community resources and support services
• Exceptional interpersonal and communication skills (verbal and written)
• Proficient in active listening and empathetic response techniques
• Proficiency in relevant software and database management systems
• Talent for remaining calm and composed in challenging situations
• Aptitude for creative problem-solving and innovative thinking
• Innate sense of cultural sensitivity and inclusivity
• Ability to maintain strict confidentiality and professional boundaries
• Capacity to work independently and as part of a collaborative team
• Flexibility to adapt to changing schedules and priorities
• Ability to demonstrate consistent empathy, professionalism, and accountability

Essential Requirements

• Valid government-issued identification
• Current driver's license, valid auto insurance, and reliable transportation
• Successful completion of a comprehensive background check, as verified by law enforcement administration or other designated agency
• Compliance with organizational Mandatory Vaccination Policy
• Bachelor's degree in Social Work, Psychology, Criminal Justice, or related fi eld preferred
• Minimum of 2 years experience in restorative justice practices or related field preferred
• Proficiency in Google Suite, Microsoft Office Suite, and database management systems
• Ability to work flexible hours, including occasional evenings and weekends
• Fluency in English (bilingual English/Spanish highly desirable)

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. This position requires the ability to occasionally lift up to 20 pounds.

Work Environment

This job operates in a professional offi ce environment. This role routinely uses standard offi ce equipment such as computers, phones, photocopiers, and fi ling cabinets. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

• Vacation
• Sick Time
• 11 Paid Holidays
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Phone and Internet Stipend
• Mileage Reimbursement
• Retirement Plan

To apply go to: https://restorativepartners.org/careers/

Restorative Partners is an equal opportunity employer and does not unlawfully discriminate on the basis of race, creed, national origin, disability, sex, gender identity, marital status, age, or any other protected status covered by federal or state law.

This job description does not constitute an employment agreement between the employer and employee, and is subject to change as the needs of the employer and requirements of the job change.

Job Type: Full-time

Pay: $25.00 - $32.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $25 - $32