What are the responsibilities and job description for the Assistant General Manager - Upper West Side 76th Street position at Restore Hyper Wellness?
About Restore Hyper Wellness Restore Hyper Wellness is the award-winning creator of Hyper Wellness—a revolutionary new category in health. With over 200 studios across 40 states, we deliver innovative, science-backed therapies that empower our clients to look and feel their best. By joining Restore, you’re part of a movement dedicated to expanding the limits of personal potential and performance to help people do more of what they love.
Why Join Us?
Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation.
Impactful Work: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day.
Innovation and Collaboration: Work in a dynamic environment where you’ll collaborate across multiple departments, contributing to a comprehensive wellness strategy.
Commitment to Employee Wellness: Enjoy complimentary access to Restore’s cutting-edge therapies.
Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness.
Role Overview
Job Title: Assistant General Manager
Studio: Upper West Side 76th St (Manhattan, NYC)
Department: Corporate Studio
Reports to: General Manager
Job Type: Full-Time, Exempt
Compensation: $62-67,000 base monthly bonus potential
Schedule: 5 days per week including weekends
The Assistant General Manager assists the General Manager in leading day-to-day operations of the studio, KPI achievement, events, and training and onboarding new hires. This role serves as a leader and coach for other team members in developing a fun, engaging, and inclusive environment.
Key Responsibilities
Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, and facilities maintenance
Assist in the execution and coordination of the company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
Assist in the hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, and directing work tasks
Assist in fostering a culture of five star customer service and cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
Assist in leading the studio team in service and product knowledge to motivate them to meet/exceed sales goals
Support driving sales through promoting and recommending membership packages
Manage client accounts such as freezes/terminations and follow up on declination of auto-pays and
Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.
Ability to work flexible schedules including on weekends and holidays as directed by business needs
Ensure a safe and clean studio environment for members and guest
Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture
Requirements
Education:
High School Diploma or equivalent required
Experience
At least 1 year of management or supportive leadership role experience required
Skills And Abilities
At least 4 years of customer-facing experience preferred
Proven success in sales and team leadership
Excellent de-escalation and conflict resolution skills
Exceptional communication skills, both written and verbal
Ability to multi-task and manage client and staff concerns
Intermediate computer skills
Flexible to work day, evening, and/or weekend hours as needed
Benefits
Medical, dental, vision, disability and life insurance within 30 days
PTO
Complimentary and discounted services
401k retirement plan with vested employer match
Bonus opportunities
Career advancement opportunities
Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Why Join Us?
Pioneering Wellness: Be a part of an industry-leading company at the forefront of wellness innovation.
Impactful Work: Your contributions will directly influence the quality of care and service our clients receive, making a tangible difference every day.
Innovation and Collaboration: Work in a dynamic environment where you’ll collaborate across multiple departments, contributing to a comprehensive wellness strategy.
Commitment to Employee Wellness: Enjoy complimentary access to Restore’s cutting-edge therapies.
Growth and Development: Access opportunities to develop your skills, advance your career, and help shape the future of wellness.
Role Overview
Job Title: Assistant General Manager
Studio: Upper West Side 76th St (Manhattan, NYC)
Department: Corporate Studio
Reports to: General Manager
Job Type: Full-Time, Exempt
Compensation: $62-67,000 base monthly bonus potential
Schedule: 5 days per week including weekends
The Assistant General Manager assists the General Manager in leading day-to-day operations of the studio, KPI achievement, events, and training and onboarding new hires. This role serves as a leader and coach for other team members in developing a fun, engaging, and inclusive environment.
Key Responsibilities
Responsible for meeting performance metrics (KPI’s), revenue, ordering, inventory, and facilities maintenance
Assist in the execution and coordination of the company’s marketing and ongoing sales drivers (pre-sale events, studio events, outreach), and manage local grassroots marketing initiatives through community events, partnerships, B2B, and word-of-mouth referrals
Assist in the hiring and onboarding of new team members; planning, and assigning daily, weekly, and monthly goals, and directing work tasks
Assist in fostering a culture of five star customer service and cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level
Assist in leading the studio team in service and product knowledge to motivate them to meet/exceed sales goals
Support driving sales through promoting and recommending membership packages
Manage client accounts such as freezes/terminations and follow up on declination of auto-pays and
Serve as an expert on Restore products and services to set an example and coach other team members technical skills, sales strategy and orientation toward hospitality and education.
Ability to work flexible schedules including on weekends and holidays as directed by business needs
Ensure a safe and clean studio environment for members and guest
Demonstrate a commitment to the vision, mission and goals of Restore, modeling the values and culture
Requirements
Education:
High School Diploma or equivalent required
Experience
At least 1 year of management or supportive leadership role experience required
Skills And Abilities
At least 4 years of customer-facing experience preferred
Proven success in sales and team leadership
Excellent de-escalation and conflict resolution skills
Exceptional communication skills, both written and verbal
Ability to multi-task and manage client and staff concerns
Intermediate computer skills
Flexible to work day, evening, and/or weekend hours as needed
Benefits
Medical, dental, vision, disability and life insurance within 30 days
PTO
Complimentary and discounted services
401k retirement plan with vested employer match
Bonus opportunities
Career advancement opportunities
Restore Hyper Wellness is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Salary : $62,000 - $67,000
