Appointment Setter / Inbound Calls Specialist / Sales Specialist

About Joint Vitality Institute:

Joint Vitality Institute (JVI) is a leading provider of orthobiologic treatments designed to help

patients achieve optimal joint health and vitality. We specialize in regenerative medicine

solutions that empower individuals to live active, pain-free lives. Our team is passionate about

delivering exceptional patient experiences and top-tier medical solutions.

Job Summary:

We are seeking a highly motivated and results-driven Appointment Setter/Inbound Calls

Specialist/Sales Specialist to join our dynamic team. The ideal candidate will be responsible for

managing inbound inquiries, scheduling patient consultations, and converting leads into

scheduled appointments. This role requires excellent communication skills, a customer-first

attitude, and a passion for helping people find solutions to their joint health concerns.

Key Responsibilities:

 Handle inbound calls and online inquiries, providing information about JVI’s services

and answering questions with a high level of professionalism and empathy.

 Proactively follow up with leads via phone, email, and text to nurture relationships and

guide potential patients through the decision-making process.

 Schedule patient appointments with efficiency and attention to detail, ensuring proper

documentation and follow-up.

 Educate potential patients on the benefits of orthobiologic treatments and tailor

conversations to their unique needs.

 Meet or exceed key performance metrics, including call response times, appointment

conversion rates, and follow-up effectiveness.

 Collaborate with the marketing and clinical teams to provide feedback on lead quality

and campaign effectiveness.

 Maintain accurate records of all interactions in the CRM system.

 Stay up-to-date with JVI’s services, treatment options, and industry developments to

provide informed and confident responses.

Qualifications:

 Proven experience in a sales, customer service, or appointment-setting role, preferably in

the healthcare or wellness industry.

 Excellent verbal and written communication skills.

 Strong persuasive and problem-solving abilities.

 Ability to multitask and prioritize tasks effectively in a fast-paced environment.

 Familiarity with CRM systems and proficiency in basic computer applications.

 A compassionate and patient-centered approach to interactions.

 Self-motivated and goal-oriented mindset.

 Bilingual (English/Spanish) is a plus.

Benefits:

 Competitive salary with performance-based incentives.

 Flexible work schedule.

 Opportunities for growth and advancement within JVI.

 Training and support to ensure success in the role.

 Be part of a mission-driven team dedicated to improving patients' quality of life.

How to Apply:

Interested candidates are encouraged to submit their resume and a brief cover letter outlining

their experience and interest in the role to finance@restoreorthobiologic.com

Join the Joint Vitality Institute and be part of a transformative journey in regenerative medicine!

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:

• Flexible schedule
• Paid training

Shift:

• Day shift
• No nights

Supplemental Pay:

• Performance bonus

Experience:

• Sales: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Ability to Commute:

• Sonora, CA 95370 (Required)

Work Location: Hybrid remote in Sonora, CA 95370

Salary : $19 - $21