Outpatient Clinic Manager

Job Summary

This position requires a Doctorate in Physical Therapy. The successful candidate will lead and direct the overall operation of the Outpatient clinic, ensuring excellent care for clients while achieving business objectives.

Key Qualifications

• Licensed or registered therapist in good standing, meeting applicable federal and state licensure requirements.
• Completion of post-secondary education or ability to read, write, and follow instructions.
• Ability to read, write, and understand English.
• Knowledgeable about rehabilitative and restorative therapy practices.
• Patient advocate with a positive attitude.
• Knowledgeable of standards of practice for evaluation and treatment in PT, OT, and ST.
• Able to communicate and train others in a multi-disciplinary environment.
• Ability to manage multiple tasks.

Essential Job Functions

Administrative Function

1. Work with clients, communities, and Home Office management, staff, supervisor, and consultants to plan outpatient clinic aspects. Monitor each discipline's activities, communicate policies, evaluate performance, and provide feedback as necessary.
2. Ensure current therapy policies, procedures, manuals, and reference materials are reviewed with staff, including changes and/or updates. Monitor work schedules to ensure appropriate staffing and scheduling is working properly.
3. Monitor missed visits to identify potential underlying problems.
4. Monitor overall operations of the clinic to ensure it operates appropriately, effectively, and efficiently.

Continuous Quality Improvement Function

1. Conduct regular chart audits to monitor proper delivery of therapy services.
2. Develop and implement plans to correct quality issues and prevent future reoccurrences.
3. Monitor delivery of therapy services to ensure client needs are addressed proactively.
4. Develop and maintain a functioning quality improvement program.

Teamwork Function

1. Ensure Regional Director or Operations, Director of Clinical Services, and Home Office staff are utilized appropriately, maintaining high interdepartmental teamwork levels.
2. Communicate effectively with therapy staff, contractors, administration, and other department heads on a regular basis.
3. Participate in facility and community meetings and programs as needed.
4. Communicate with Executive Director and Area Director of Outpatient Services regarding department programs, goals, objectives, problems, and successes.
5. Communicate with physicians regarding client progress and department programs.
6. Market the Outpatient clinic, including marketing to physicians within the community as needed.
7. Attend community events and work as needed with activities to involve the therapy team.

Client Rights Function

1. Maintain client confidentiality.
2. Treat clients with kindness, dignity, and respect.
3. Know and comply with Client Rights/Rules and ensure all personnel are knowledgeable and in compliance.
4. Monitor therapy services to ensure client rights are maintained at all times.
5. Understand, comply with, and promote rules and regulations regarding client rights, including privacy of medical records and other sensitive information.

Personnel Function

1. Ensure compliance with employment laws and Company policies.
2. Lead the team to achieve high morale and staff retention.
3. Maintain a positive work environment through effective communication, prompt problem resolution, and positive supervisory practices.
4. Responsible for orienting all therapy staff.
5. Complete performance reviews on all department employees.
6. Assist each employee in developing and maximizing their performance ability.

Budgetary Function

1. Responsible for developing revenue and controlling expenditures to meet budgetary requirements.
2. Monitor therapy reports to ensure goals and objectives are achieved.
3. Ensure all clients admitted to outpatient services receive appropriate quality care, coverage criteria met, and service delivery documented accurately and effectively.
4. Monitor business activities to ensure established procedures and standards of practice are followed, and sound credible business practices are followed at all times.
5. Ensure all billing documents are completed timely and per established policies and procedures.
6. Ensure billing accurately reflects the services delivered.

Education Function

1. Supervise, conduct, and participate in department and facility education activities and staff meetings as needed.
2. Maintain professional competence through participation in the Company's continuing education programs, seminars, and training programs.

Safety and Sanitation Function

1. Ensure staff is trained in emergency, safety, and evacuation protocols.
2. Ensure safety protocols are followed during any and all therapy sessions.
3. Ensure cleanliness and safety of therapy and treatment areas, equipment, and supplies.
4. Ensure mandatory fire drills are being conducted.
5. Ensure universal precautions and infection control, isolation, fire, safety, and sanitation practices and procedures are being followed.

Regulatory Compliance Function

1. Maintain a working knowledge of and ensure compliance with all governmental regulations.
2. Ensure the clinic adheres to the Company's Code of Ethics and Compliance policy expectations.

Other

1. Adhere to all Company policies and procedures.
2. Perform other duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job-related tasks other than those stated in this description.