What are the responsibilities and job description for the SUPERSTAR ! Mitigation Project Manager position at Restorerz Emergency Services?

About Restorerz Emergency Services

Restorerz - Emergency Services is a leading property restoration company based in California & Nevada, specializing in water, fire, and mold remediation services. Our mission is to "Leave properties and people better than we found them," and we are committed to becoming the largest privately owned and operated restoration company in the nation.

Our team comprises IICRC-certified professionals who provide white-glove service to homeowners, guiding them through the insurance claims process from start to finish. We pride ourselves on our core values : world-class service, integrity, accountability, knowledge, and urgency. Our culture emphasizes excellence, and our systems and processes are designed to benefit homeowners.

With multiple locations across Southern California & Nevada, we offer 24 / 7 emergency response, aiming to be on-site within 60 minutes or less. Our services include water damage restoration, fire damage restoration, mold remediation, sewage cleanup, and more. We work with all insurance carriers to ensure a seamless experience for our clients.

At Restorerz, we are not just restoring properties; we are restoring peace of mind. Our commitment to excellence and customer satisfaction sets us apart as leaders in the restoration industry

Position Overview :

As a Superstar Project Manager , you will be the linchpin of our restoration projects, ensuring seamless execution from start to finish. You'll be responsible for planning, coordinating, and managing all aspects of restoration jobs while maintaining exceptional communication with homeowners, insurance adjusters, and team members. Your leadership will ensure that every project is completed on time, within budget, and exceeds customer expectations.

Key Responsibilities :

Project Planning & Execution

Oversee and manage multiple restoration projects simultaneously, ensuring timely and high-quality completion.
Develop and execute detailed project plans, including timelines, budgets, and resource allocation.
Coordinate with Lead Technicians and other team members to ensure adherence to IICRC standards and safety regulations.

Customer-Centric Service

Act as the primary point of contact for homeowners, guiding them through the restoration process with empathy, clarity, and professionalism.

Manage relationships with insurance adjusters, ensuring accurate documentation and smooth claims processing.

Provide white-glove service by addressing customer concerns promptly and going above and beyond to deliver satisfaction.

Leadership & Team Collaboration

Direct and motivate on-site teams to execute work efficiently and safely.

Collaborate with technicians, subcontractors, and other stakeholders to ensure seamless project coordination.

Conduct team meetings to review job progress, address challenges, and maintain alignment with project goals.

Quality Control & Compliance

Perform regular inspections to ensure all work meets Restorerz's world-class standards and IICRC guidelines.

Identify and resolve potential issues proactively, ensuring no delays or compromises on quality.

Ensure thorough documentation of project details, including photos, estimates, and work logs.

Problem-Solving & Adaptability

Address unforeseen challenges with creative, solution-oriented strategies.

Communicate effectively with all stakeholders to mitigate risks and maintain project timelines.

Qualifications

Experience & Education

3 years of experience in project management within the property restoration, sales & construction industry

IICRC certifications in water, fire, and mold restoration (preferred). Additional certifications such as ASD or AMRT are a plus.

Skills & Competencies

Proven ability to manage multiple projects and priorities effectively.

Strong leadership skills with experience managing and motivating teams.

Exceptional organizational and time management skills.

Proficient in restoration software, project management tools, and Microsoft Office Suite.

Excellent communication and interpersonal skills, with a focus on customer satisfaction.

Attributes & Values

Highly detail-oriented with a commitment to delivering world-class results.

A team player who thrives in a fast-paced, high-pressure environment.

Strong alignment with Restorerz's core values : Integrity, Accountability, Knowledge, Urgency, and World-Class Excellence.

Valid driver's license and clean driving record.

Why Restorerz ?

Competitive salary and benefits package

Opportunities for professional development and growth

Be part of a world-class, rapidly growing team with a passion for excellence

Supportive and positive work environment built on integrity and accountability

Work with cutting-edge technology and industry-leading systems

Ready To Make An Impact ?

If you're a motivated, experienced leader with a passion for property restoration and delivering exceptional service, we'd love to hear from you.

Employees who join our team stay for years. Our selection process is rigorous but once someone joins our team, they almost never leave. We strive to be the kind of employer whose logo you might get a tattoo of someday. We have a strong team environment and we believe and demonstrate the power of teamwork every day.

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SUPERSTAR ! Mitigation Project Manager

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