What are the responsibilities and job description for the Automotive Customer Service Advisor position at RestorFx Las Vegas?
Job Summary
We are seeking a dedicated and detail-oriented Service Writer to join our team. The ideal candidate will serve as the primary point of contact for customers seeking automotive services, ensuring that their needs are met with professionalism and efficiency. This role requires a strong understanding of automotive services and the ability to communicate effectively with both customers and service technicians.
Duties
- Greet customers upon arrival and assess their service needs.
- Document customer concerns and vehicle issues accurately.
- Prepare detailed service estimates and align them with customer expectations.
- Coordinate with service technicians to ensure timely completion of repairs.
- Handle cash transactions and maintain accurate records of payments.
- Provide exceptional customer service throughout the service process.
- Follow up with customers post-service to ensure satisfaction.
- Maintain knowledge of automotive products, services, and industry trends.
- Assist in managing service department operations, including scheduling and workflow.
Skills
- Proven experience in service writing or a similar role within a dealership or automotive environment.
- Strong understanding of automotive systems, including shocks, struts, and general auto body repair.
- Excellent communication skills to effectively interact with customers and team members.
- Ability to handle cash transactions accurately and responsibly.
- Familiarity with automotive sales processes and auto estimating practices is a plus.
- Strong organizational skills to manage multiple tasks efficiently.
- A customer-focused mindset with a commitment to providing high-quality service.
- Ability to work collaboratively within a team environment while also being self-motivated.
Join us in delivering exceptional automotive service experiences while advancing your career in the automotive industry!
Job Type: Full-time
Expected hours: 40 per week
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person