What are the responsibilities and job description for the Manager, Account Operations position at ResultsCX?
JOB DESCRIPTION
Job Attributes
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Job ID
25607892
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Req ID
U11872
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Job Type
Full Time
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Job Location
US - Remote
Preference given to those who are near a site in Jacksonville NC, Winter Haven FL or Paris Texas
Account Operations ManagerIf your idea of customer success is based on a motivation to help others find solutions to their challenges our Account Operations Manager is a role to consider. Our AOM is the key liaison for our clients and internal operations/ support teams in designated call centers. This client services role uses an understanding of our client's business objectives to assist with their customer service strategies, solve client problems and expand our opportunities for revenue growth.
In this role you will:- Liaise with client representative of all levels as key point of contact
- Execute consistently against the client's plan
- Conduct weekly and monthly business reviews
- Holds weekly operations calls with internal support teams
- Process and analyze internal and external data collection requests
- Communicate and proactively support client initiatives
- Prepare account specific communications
- Has 4 years' experience in a client facing role
- Is passionate for customer success with a proven track record of achieving client goals
- Can build and nurture relationships with multiple stakeholders to solidify our client partnerships
- Solve problems with curiosity and creativity
- Focus on continuous improvement and operational optimization
- Embrace challenges and change
- Communicate effectively in person and in writing, responding to inquiries from managers and clients
- Use MS Office for data analysis and creating presentations
- Experience in a call center environment a plus
- Occasional travel may be required
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX's 30 -year track record for reimagining the customer experience to meet consumers' evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.
ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.
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ResultsCX is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
