Manager, Financial Planning and Analysis

The role of Manager, Financial Planning & Analysis sets and controls the day-to-day functions for an accurate and useful financial reporting system that allows the customers to run a successful business. It manages the resources and talents within group to make sure the company's supported when and how is required


In This Role You Will

• Manage the group for Monthly Financial reconciliations and reporting
• Review and audits client invoices
• Oversee the analysis based on daily, monthly or year data to provide to Operations and the executive team
• Oversee the creation of reporting for Site/Client performance: Payroll, Bill to Pay, Gross Margin
• Manage and maintains the operational efficiency, upkeep, safety and security of all physical assets related to finance
• Supervise and motivate staff, reviewing their performances, and identifying their training and other needs to enhance productivity and ensure that department outcomes are achieved
• Oversee workload of department for the purpose of maximizing the efficiency of the work force and meeting operational requirements
• Attend meetings to convey and/or receive information required to perform functions
• Respond to written and verbal inquiries by providing required information
• Communicate actively with other departments to review cross-departmental impacts and resolve issues at hand
• Assists in developing and monitoring automated systems for analyzing, maintaining and providing financial information
• Responsible for screening and hiring finance staff.
  
  
  

We are looking for someone who has:

• Bachelors/College Degree in Finance, Business, Administration, Economics or similar
• Minimum 4 years experience in Finance, Accounting and Business administration
• Ability to handle sensitive and confidential materials
• Proficient and effective English verbal and written communication skills
• Ability to work in a fast paced, deadline-oriented environment
• Ability to exercise discretion and interact effectively with individuals at all levels and from diverse backgrounds
• Proficient with Microsoft Office, advanced in Microsoft Excel
• Attention to detail
• Schedule flexibility, willing to work on shifting schedules, weekends and holidays as required
• Strong leadership skills
  
  
  

About ResultsCX
ResultsCX is a premier customer experience partner to Fortune 100 and 500 companies. We design, build, and deliver digitally influenced customer journeys that achieve the satisfaction and loyalty brands need to thrive and grow, while improving efficiency and reducing costs. ResultsCX’s 30 -year track record for reimagining the customer experience to meet consumers’ evolving expectations has driven growth to more than 20 geographic hubs and approximately 20,000 colleagues worldwide. Our core expertise extends to actionable analytics, contact center as a service (CCaaS), and our own SupportPredict AI-powered digital experience platform. Our strength lies in exceptional individuals working together in a high-performing, fun culture to deliver next-generation customer experiences on behalf of our clients.

Results-CX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.