What are the responsibilities and job description for the Concessions Lead - Canalside position at Resurgence Brewing Company?
Resurgence Brewing Co. (RBC) believes that enjoying a well-crafted brew is an experience in itself. However, it's an experience best shared with friends, both new and old. Our goal is to deliver memorable beer moments to the drinkers of the Greater Buffalo region, whether they're at home, in their favorite bar, or on a tour of our extraordinary brewery.
What you'll be doing:
- This position is summer only from May to September at our Canalside location at 44 Prime Street, Buffalo, NY 14202. The hours of operation begin with weekends and will transition to full-time hours in late-May. Opportunity may be available to transfer to our Chicago Street Brewery location once the season ends.
- Evening and weekend availability is a must.
Reporting to the Director of Tap Room Operations, the Concessions Lead will oversee daily shift operation at our Canalside location. This individual will ensure successful execution of daily operations and provide service to customers. You'll be responsible for tasks like: opening and closing duties, staff oversight, providing concessionare and cook support if/when needed, addressing patron concerns and questions, escalating matters to the Director when necessary, and ensuring compliance with company polices and mandated regulations.
What you'll need:
- Minimum of two (2) years of service industry experience
- Demonstrated ability to manage multiple tasks and operations
- Proficient with a POS system - experience with Toast is a plus
- Excellent customer service skills, friendly, personable, supportive
- Strong organizational skills
- Strong work ethic; punctual and attentive to schedule
- Detail-oriented, approachable, accommodating
- Assertiveness
- Displays problem-solving skills and accountability
- Able to follow directions; promote cleanliness and protocols
- Flexibility' able to adapt to volume fluctuations
- Authorized to work in the US
- Able to lift up to 50 pounds
Why Buffalo?
RBC is located in the heart of the City of Good Neighbors, Buffalo, NY. Established in 2013, we were on the heels of the "resurgence" of the city (see what we did there?). Many are flocking to the region for our good eats, affordable living, friendly atmosphere, craft brew scene, new opportunities, and, of course, experiencing all four seasons! We're a big city, but not too big. There are very few degrees of separation and we value hard work. We're die hard sports fans, perfectly positioned between the Great Lakes (on Lake Erie) and the Finger Lakes, and rich in history, architecture and the arts.
Why Resurgence Brewing Co.?
We work hard. We have fun. We are a crazy family that loves innovation, creativity and drive. We have award-winning beer, a great atmosphere and tasty eats!
