What are the responsibilities and job description for the Patient Access Rep position at Resurgens Orthopaedics?
Job Type
Full-time
Description
Physical Therapy Department
JOB SUMMARY : Responsible for assisting patients, staff, and providers with the check-in and check-out process. When necessary, responsible for appointment scheduling and chart management. Provides information to patients so they may fully utilize and benefit from the clinic services. Conveys a positive image of clinic.
RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING :
Greets patients and visitors in a prompt, courteous and helpful manner.
Checks patients in and out, verifying current information and obtaining up-dated information and paperwork when necessary.
Scans patient insurance cards and documentation into the EMR system.
Collects the required payment, issues an appropriate receipt, and applies copay or co-insurance payments received to the patient's account.
Balances the charges and fees incurred in the office and prepares the deposit daily.
Schedules any follow-up appointments.
Helps in answering the back line, screens calls, takes messages, and effectively shares information with patients, their families, and referring physician's offices.
Interacts with clinical staff in order to coordinate patient care and work flow of the clinic.
Maintains work area and reception area in a neat and orderly manner at all times.
Prints and distributes faxes and mail.
Requirements
High School diploma / GED or equivalent experience.
1-2 years of Medical Receptionist Experience.
1-2 years of experience with insurance verification .
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