What are the responsibilities and job description for the Part Time Virtual Client Care Coordinator- Sports Rehab position at Resurgent Sports Rehab?

VITRUAL CLIENT CARE COORDINATOR

OUR MISSION :

Resurgent Sports Rehab partners with sports facilities, teams, leagues, and individuals to provide immediate care to athletes. We exist to provide accessible, pro-caliber care to athletes of all levels. We are a growing company and quickly rising to become the community's go-to sports rehab team. We are passionate about delivering consistent results to youth and adult athletes, enabling them to return to sport without surgery, pain medications, or injections.

We have a current opportunity for a Part-time Client Care Coordinator who will be an important member of our team. The Client Care Coordinator is in charge of client lead conversions, managing schedules, optimizing the client experience, and administrative tasks.

WHO WE ARE LOOKING FOR :

Ideal candidates take initiative, have a love for working with athletes, enthusiasm about our mission, are detail-oriented, and are team players. Experience with sports rehab personally or professionally is a plus.

AVAILABLE SHIFTS :

20 hour / week morning shift, Mon-Fri 8 : 00A-12 : 00P
20 hour / week evening shift, Mon-Fri 2 : 00P-6 : 00P

JOB DUTIES :

Convert potential leads into initial evaluations

Connect with clients to pre-frame their onsite experience, identify goals, and determine best approach for optimal care

Greet patients professionally both in over the phone and via a kiosk

Check out clients and schedule follow up appointments

Quickly answer calls, emails, and texts or properly refer questions and issues

Optimize provider schedules and patient satisfaction with efficient scheduling

Manage client packages

Comfort patients by anticipating anxieties and effectively answering questions

Ensure availability of treatment information by retrieving and updating patient records

Verify financial records, ensure accuracy of charges, and collect client payments

Assist with insurance verification per client request

Maintain a quiet and professional office environment

JOB QUALIFICATIONS :

Communication skills to converse clearly over the telephone and video kiosk

Sales skills to optimize client lead conversion

Organization and time management to manage a variety of tasks effectively

Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers

Technological skills, such as using word processing and spreadsheet programs to track data

Interpersonal skills to interact positively with patients and staff

PAY : Starting at $15 / hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.

Salary : $15

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Part Time Virtual Client Care Coordinator- Sports Rehab

What are the responsibilities and job description for the Part Time Virtual Client Care Coordinator- Sports Rehab position at Resurgent Sports Rehab?

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