Patient Access Representative - Admitting

Department: Admitting

Schedule: Days, 7-3:30pm, 8-hour shifts. Rotating holidays and weekends

Facility: Prime Healthcare Resurrection

Location: Chicago, IL 60631

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories. Know Your Rights: https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf

The patient access representative (PAR) plays a critical role in the efficient and smooth operation of the hospital by ensuring the seamless admission process for patients. The patient access representative serve as the first point of contact for patients seeking medical care and are responsible for collecting accurate patient information, verifying insurance coverage, and providing excellent customer service. This role requires exceptional communication and organizational skills to efficiently manage admissions while creating a positive patient experience. This position works closely with all facets of the Admitting department including PBX operator function and reception areas. Must be able to operate a computer to input and retrieve data. Ability to communicate with the population served, utilizing age specific techniques from neonatal, pediatrics, adolescents, young adults, middle adult to geriatrics. Maintain proficiency in medical terminology. Special projects or other assignments may be given with expectations to be completed in a specified timeframe.

EDUCATION, EXPERIENCE, TRAINING

1. Previous hospital experience as an admissions representative preferred.

2. Knowledge of medical terminology preferred.

3. Excellent interpersonal and communication skills, with the ability to communicate effectively with diverse individuals, including patients, families, and medical professionals.

4. Strong organizational skills and attention to detail, capable of managing multiple tasks simultaneously in a demanding environment.

5. Ability to maintain composure and professionalism in stressful or challenging situations, displaying empathy and compassion for patients and their families.

6. Proficient in using computer systems and electronic health records (EHR), with the ability to quickly learn and navigate new software programs.

7. Flexibility to adapt to changing priorities and work schedules, including the ability to work weekends, evenings, and holidays as needed.

8. High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)

Resurrection Medical Center offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $16.20 to $23.01. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

#LI-MP2