What are the responsibilities and job description for the Operations Coordinator position at Retail Concepts, Inc.?
OVERVIEW
Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.
We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.
SUMMARY
Our Sun & Ski Sports store is seeking a driven Operations Coordinator. We're looking for a motivated and highly organized professional with retail cashier experience and an excellent head for numbers. An ideal candidate will have the ability to multitask, pay attention to detail, keep up in a fast-paced environment, and knows how to work hard, and play hard!
JOB RESPONSIBILITIES
- Responsible for ALL non-sales functions; including front-end and back-end operations of the store. Including monitoring the work of cashiers daily
- Ensure a consistent, quality store experience for customers. By ensuring that each customer's transactions are processed accurately and, in time, efficient manner.
- Leads store operations in the absence of store managers.
- Manage bank deposit activities and make sure that cash is counted accurately. This includes reconciling cash with receipts at the end of each shift and makes sure that any discrepancies are managed immediately
- Identify and correct cash register errors and take measures to ensure the prevention of further errors from happening
- Manage the eCommerce fulfillment process.
- Transfer Processes. This includes the receiving and distribution process of inventory in and out of the store and maintains the reporting (Distro Status Report).
- Manage Markdowns process.
- Freight Receiving Process. This includes the operational paperwork, Drop Shipments, and Sensor Tag Placement
- Manage the mark-out-of- stock, warranty claims, and the return-to-vendor processing.
- General in-store facilities housekeeping and maintenance. Ensuring the cash registers and surrounding areas are to visual standards.
- Stock room and back areas organization
- Maintain the in-store training process.
- CRM data collection
- Monitor Weekly Compliance Report
- Manage of the tech shop areas of the store relative to forms and paperwork.
- Managing and completing store supply orders
- Train & develop associates on operational functions; evaluate and develop them.
- Aid with year-end inventory preparation
REQUIREMENTS
- 1 years of management experience.
- Ability to manage, motivate and develop
- 2 years of retail experience; Knowledge of business operations & shrink reduction
- Exceptional interpersonal and communication skills for establishing and maintaining strong working relationships with vendors, Buyers, Store Team and Upper Management.
- Analytical and problem-solving skills, as well as attention to detail a must.
- Must have organizational and time management skills, with the ability to multi-task
- Outdoor Enthusiast: Passion for activities such as ski/snowboard, cycling, water sports, surf/swim, skate/skateboard and more!
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Company Benefits
Health, Vision, and Dental Insurance
Employer Paid Basic Life Insurance
Accident Insurance, Critical Illness, Hospital Indemnity, Pet Insurance, ID Theft & Legal
Paid Time Off (PTO)
401 (k) Plan Company Match
Employee Purchase Discount
Company/Vendor sponsored Product Knowledge/Training Adventure trips
