What are the responsibilities and job description for the Ski Technician position at Retail Concepts, Inc.?
OVERVIEW
Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance.
We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside.
SUMMARY
Sun & Ski Sports is seeking a driven Ski Technician. We are looking for candidates that have the passion and drive to be number one and to work in a team atmosphere! This is an amazing opportunity for a dynamic individual.
JOB RESPONSIBILITIES
- Greet and assist customers with enthusiasm and a genuine smile.
- Ensure you deliver exceptional Customer Service that is consistent and beyond expectations.
- Determine customers’ equipment needs.
- Perform quality tunes, mounting, adjustments and repairs to customers’ equipment according to established guidelines.
- Adhere to safety procedures regarding use of tools and equipment.
- Complete accurate work order paperwork and prioritize work orders in an expedient manner.
- Ensure pricing is accurate, including any current advertised items and specials.
- Serve as knowledgeable resource to customers.
- Be familiar with the merchandise carried in the store, including brands, key features, and benefits, as well as ability to make accurate suggestions to customers.
- Remain current on ski industry products and trends to share knowledge with customers.
- Attend product knowledge clinics/camps.
- Notify Management of any suspicious people or situations
- Loss Prevention – maintain accurate cash control and minimize inventory losses.
REQUIREMENTS
- Ski and/or snowboard tuning experience.
- Preferred: 1 year service technician experience.
- Preferred: Retail and Customer Service experience.
- Strong selling and customer service skills.
- Exceptional interpersonal and communication skills.
- Basic computer skills, with ability to learn the register.
Note
This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.
Company Benefits
Pay: Hourly Rate Commission
Company/Vendor sponsored Product Knowledge/Training Adventure trips
Employee Purchase Discount
