Store Manager l

RMI is a retail management company that operates retail locations such as convenience stores (with and without fuel, depending on the specific location). This position is critical to our success, as the candidate will work to provide legendary customer service while selecting, hiring, training and developing a staff to execute RMI programs. This job creates a positive experience for our customers by providing them with prompt service, quality food and beverage products, and maintaining a clean and comfortable site environment. This position works closely with Area Managers and support staff to not only execute marketing programs, but continually look for ways to improve sales and margins, while managing expenses in order to provide our clients with continually improving results.

Company-paid benefits include Vacation, PTO and life Insurance.

Optional benefits include a choice of two major medical plans, one with a Health Savings Account; Dental; Vision; Short and Long Term Disability; Supplemental Life Insurance.

Responsibilities:

• To successfully deliver services to our clients and customers, a Store Manager must be:
  • familiar with and maintain exceptional company standards,
  • act with integrity, honesty and knowledge that promotes the culture, values, and mission of RMI,
  • be able to maintain staffing levels appropriate for the business and as directed by management,
  • be flexible in your approach to the role and while working with others to achieve desired results,
  • be available as a leader, as necessary and needed, often working a changing schedule in order to achieve the desired outcomes and goals,
• To grow a successful business by driving sales and leveraging your business acumen, efficiency and problem-solving skills and anticipate customer and store needs,
• To nurture and lead a team by engaging your team and developing their skills both as individuals and as a team while ensuring all company policies, procedures and standards are being met,
• Creates a positive environment by providing clear, specific, timely and respectful coaching and feedback to employees to ensure operational excellence and improve employee performance,
• To inspire others by being a dynamic brand ambassador dedicated to driving and achieving results,
• Provide quality food and merchandise products consistently for all customers. Follows health, safety, and sanitation guidelines for all products,
• Complete timely and accurately, any and all reports and administrative work as required,
• Ensure all cash and other methods of payments are accounted for, reconciled, and deposited (cash) as required,
• To impact your community by integrating your business with the community to create better moments in peoples’ lives, from our partners to our customers and communities, one interaction at a time.

Methods & Tactics:

To perform to our highest standards and expectations for our clients and company, the Store Manager should utilize their strengths and the strengths of the team to accomplish desired results. This includes:

• Recruit, screen, hire, train and continually develop employees in order to consistently deliver legendary customer service,
• Coach, counsel and direct the activities of employees on a day-to-day basis and provide on-going training to improve their efficiency and knowledge of the role,
• Develop and post work schedules to achieve maximum customer service while achieving efficiency and cost controls at the same time,
• Developing positive & appropriate relationships with fellow employees by understanding and addressing individual motivation, needs and concerns,
• Execute store operations during scheduled shifts, and ensuring all duties are delegated appropriately and completed accurately and efficiently,
• Conduct performance reviews, coach and performance manage employees in order to drive excellence in their position requirements,
• Order and maintain appropriate inventory levels to ensure sales goals are met, while minimizing inventory levels and waste,
• Execute marketing programs as instructed and communicate as appropriate opportunities, issues, and successes.

Performance Indicators

• KPI’s or Metrics to assess performance success
• Sales throughput & growth
• Staffing levels and turnover rates
• Expense Controls
• Operations & Marketing Program Execution (Through metrics established & determined by management)