What are the responsibilities and job description for the IT Support position at Retail Options?
Our client, a forward-thinking organization, is looking for an IT Support Tech to provide essential support to employees across various locations, ensuring smooth desktop operations and rapid issue resolution. This full-time position is based in Morgantown, WV, with limited travel to office locations within the tri-state area.
Key Responsibilities :
- Technical Troubleshooting : Address and resolve a range of desktop-related IT issues, spanning hardware, software, network, and application concerns raised by end-users.
- Maintenance & Optimization : Regularly perform updates and maintenance on desktop systems to enhance performance and ensure security compliance.
- Onboarding Support : Assist with setting up and configuring new workstations and accounts for incoming employees, helping them get started effectively.
- Multi-Channel Support : Provide clear, professional support through various channels, including phone, virtual meetings, email, and face-to-face interactions.
- Team Collaboration : Partner with other IT team members on large-scale projects like system upgrades or migrations, contributing to seamless transitions.
- Documentation & Records : Document support interactions accurately, maintaining organized records to streamline future support.
- Escalation & Research : Escalate complex issues as needed and stay informed on emerging technologies and industry standards.
- After-Hours & On-Call : Participate in on-call rotations and provide after-hours support when necessary to ensure consistent service availability.
- Vendor Coordination : Work with third-party vendors and service providers to handle specialized support needs and repairs.
- Audiovisual Support : Configure and troubleshoot AV equipment in conference rooms, ensuring effective presentations and meetings.
- Customer Service Focus : Maintain a professional, positive demeanor, delivering exceptional customer service.
- Security & Compliance : Follow all company IT security protocols and policies to safeguard systems and data integrity.
Desired Qualifications :
Our client is excited to welcome an IT Technician with excellent troubleshooting skills, a collaborative spirit, and a strong commitment to quality support and customer service. If you're looking for an opportunity to make an impact, this could be the role for you!
