Dispatcher-Security

Job Summary:

The Security Dispatcher plays a vital role in setting up new security work orders and maintaining effective communication with vendors, managers, and clients. They communicate client expectations to the vendors being assigned, maintain detailed records of all communication and negotiate pricing with vendors. Ensures organized email communication and timely responses as a priority. They maintain a professional approach when answering phones, Complete quarterly and annual self-evaluations. This role is essential for seamless coordination and effective communication within the security team.

Supervisory Responsibilities:

None

Duties/Responsibilities:

• Effectively communicates with vendors, managers, and clients to ensure seamless coordination.
• Maintains organized email communication for efficient correspondence.
• Skillfully negotiates pricing with vendors to optimize cost-efficiency.
• Communicates all client expectations when dispatching, to ensure the guard will meet expectations provided on the work order.
• Professionally answer incoming phone calls to support the team as needed.
• Manage IVR (Interactive Voice Recognition) check-in/check-out procedures, update all client double systems with required information, as needed.
• Actively sources and evaluates new vendors as appropriate.
• Covers weekend on-call shifts when necessary to ensure continuous operations.
• Completes quarterly and annual self-evaluations to drive personal and professional growth.

Required Skills/Abilities:

• Strong organizational skills for email and paperwork management.
• Proficiency in using computer systems and software for updates.
• Team-player mentality to assist co-workers with daily tasks as needed.
• Able to speak confidently on the phone with vendors, managers and clients.

Education and Experience:

• Prior experience in a customer service or call center environment preferred.
• High school diploma or GED equivalent required.

Physical Demands:

• Continual periods of sitting at a desk and computer.
• Frequent reaching for files and documents, bending to file papers and twisting to answer phone calls.
• Extensive use of hands and fingers for typing, writing, and using a computer mouse.
• Occasionally lifting and carrying moderate weight (up to 25 pounds) of files, binders, and office equipment.
• Extensive use of close vision, distance vision, and the ability to adjust focus.

Work Environment:

• Primarily working in an office environment with standard lighting and temperature control.
• Some background noise from colleagues, phones, and printers, but generally quiet working conditions.
• Prolonged use of a computer, phone and other electronic devices.

Benefits:

• Exceptional Work Culture: Be part of a team that values innovation, collaboration, and a positive environment where your ideas matter
• Work-Life Harmony: We understand the importance of balance. Enjoy flexible schedules that let you thrive both at work and in your personal life
• Comprehensive Medical Coverage: Your health is our priority. Benefit from top-tier medical plans that keep you and your family secure
• Dental and Vision Benefits: We've got your smile and sight covered with excellent dental and vision insurance plans
• Generous Paid Time Off (PTO): Rest, travel, or pursue your passions with our ample PTO policy
• Paid Holidays: In addition to our PTO plan, employees receive seven paid holidays
• Robust 401k with Company Match: Plan for your future with our competitive 401k plan, featuring a generous company match
• Life Insurance for Peace of Mind: Feel secure knowing you and your loved ones are protected with our life insurance policies after one year of employment
• Flexible Spending Accounts (FSA): Manage your healthcare expenses with ease using our FSA options

Equal Opportunity Employer: Professional Retail Services is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Drug-Free Workplace: Professional Retail Services is committed to maintaining a drug-free workplace. All employees are required to comply with our drug-free workplace policy.

Background Check Notice: We may conduct background checks on potential hires.

At-Will Employment: Employment with Professional Retail Services is at-will, meaning that either you or the company can terminate the employment relationship at any time with or without notice.

ADA Statement: Professional Retail Services is an ADA compliant employer and provides reasonable accommodation to qualified individuals with disabilities who require them. Please contact our HR department at HR@profretail.com to request accommodation.

Job Type: Full-time

Pay: $18.00 per hour

Expected hours: 37.5 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Experience:

• Dispatching: 1 year (Preferred)

Work Location: In person

Salary : $18