What are the responsibilities and job description for the Account Manager position at Retail Strategies?
Retail Strategies, a Best Places to Work and Fastest Growing Company, is looking for a self-starting, confident, and outgoing Account Manager to join our team. The Account Manager serves as the main point of contact between the Retail Strategies team and our Client Communities, Chambers of Commerce, and other Economic Development Agencies and will manage approximately 20-30 clients. A background in Economic Development is ideal, but not required. This is an in-office, full-time position.
This role requires daily focus, organizational skills, persistent effort, the ability to overcome objections, public speaking skills, effective communication skills, and an entrepreneurial spirit. The Account Manager will manage client expectations and educate them on the commercial real estate industry and retail recruitment process while also communicating and coordinating with professionals in the commercial real estate industry. This role reports directly to the Vice President of Client Services.
Responsibilities
- Responsible for keeping the team on track to provide deliverables on schedule
- Client onboarding including introduction to the company, client management software setup, client questionnaire, collecting documents needed to create strategic plan and marketing flyer
- Updating clients through phone, email and management software in with notes on in-market retail recruitment activity by our team, providing quarterly reporting
- Visit each client community once a year
- Attend conferences on behalf of the clients, scheduling and attending meetings with real estate brokers, developers, and retail real estate professionals
- Provide tools and talking points to the City Manager or Economic Development Staff to update City Council or Board on progress of the engagement
- Calling property owners, commercial real estate agents, and retail developers to gather information while building relationships in clients’ markets
- Make outreach via email and phone, reporting on conversations, relationship-building
Qualifications
- At least 5 years of working experience in account/project management, business development, economic development, or a related field
- Economic development or municipal government experience a plus
- Relationships with municipal leaders a plus
- Experience in Microsoft Software and CRM experience
- Public and presentation speaking skills
- Organization skills
- Effective communication skills
- Entrepreneurial spirit
The Ideal Candidate is
- Organized and able to focus daily on outreach
- A creative problem-solver
- Effective with verbal, written and in-person communication
- Self-driven and has the desire to exceed expectations
- Experienced with public speaking
- Comfortable with traveling for work
About Us: Retail Strategies is the leading national advisory firm with a mission to position deserving towns as alluring locations for national businesses. Since its founding in 2012, Retail Strategies has grown immensely, establishing relationships with over 700 cities in 45 states. As the nation’s only municipal consulting firm with a full-service commercial real estate arm, we exist with our passion for people to measurably improve the quality of life in communities through innovation and entrepreneurial pursuits and can leverage a nationwide network that no other company can match.
We believe that our people are our single best and most important asset, and we expect our team to show up every day ready to hustle, willing to learn, and eager to contribute to the collective success of our companies. We work hard and we play hard and are equally serious about both. We have offices in Birmingham, AL, Atlanta, GA, Fort Worth, TX, and Starkville, MS.
At Retail Strategies, we know that success depends on all of us. To learn more about our companies, check out this short video highlighting our history and our culture, which we believe is second to none https://www.retailstrategies.com/about-us/.
If you feel this position or our Company is a fit for you, let’s talk. We are always looking for talented people to join our team!