What are the responsibilities and job description for the Senior Customer Success Manager position at Retarus?
Become Senior Customer Success Manager (m/f/d) at Retarus.
Retarus is a worldwide provider of cloud-based messaging solutions at enterprise scale. We serve over 40% of the companies listed on the S&P Global 100, e.g. Adidas, Bayer, SAP, BNP Paribas, Goldman Sachs, T-Systems, Swarovski & UPS, as well as governmental agencies and major players in markets across the world. Privately owned and founder-managed for over thirty years, Retarus is customer-oriented, stable, a fair employer, and a strategic business partner with a long-term vision. With some 500 employees in 19 offices on four continents, Retarus operates locally and thinks globally: our teams are organized across borders and are highly integrated. This makes Retarus a multicultural, multilingual, and engaging workplace. We are committed to creating a diverse and dynamic environment for our employees, with generous compensation, time off, and a global, collaborative workplace.
What we offer
- Health insurance portfolio, including dental, vision, life, and disability insurance options, as well as a health savings account
- High-standard 401(k) plan (with one of the leading providers)
- Competitive vacation package and paid sick days
- Flexible/Mobile working
- Childcare contribution and birth bonus
- Employee referral bonus
- Paid parental leave options
- Public commute tax program
- Team events
- Free snacks and drinks in the office
- Gym in the office building
What you'll do
- You are responsible for your own customer portfolio and take on the long-term care for a sustainable, trusting, and successful business relationship.
- You use your talent to detect cross- and upsell opportunitities, take over the ownership for renewal processes and you always have the right solutions at hand for your customers.
- You have an open ear for individual customer requirements and use them as an opportunity to intensify the business relationship.
- You convince our existing customers with your open, communicative personality, whereby you contact customers proactively.
- You take on projects of various sizes and handle them independently.
- In the event of complaints, you work on a solution together with the customer.
- You work closely with colleagues from other technical departments and sales.
What you'll need
- You have successfully completed a bachelor’s degree in Business, Marketing or related fields and have relevant work experience within a customer facing role, ideally with a technical background.
- You have first experience with a solution-oriented sales approach.
- You have worked with Enterprise organizations and managed to develop VP and higher relationships.
- Industry experience with Finance, Insurance and Healthcare verticals is a plus.
- Ideally, you have gained initial professional experience in the IT/ software environment or process optimization and would like to develop further in the direction of account management/sales.
- You work diligently through any customer issues until resolved.
- You bring a strong business acumen and a customer-oriented way of thinking.
- You easily adapt to the sometimes-complex requirements of the respective customers while maintaining the balance between customer wishes and profitability.
- You come with strong communication skills to interact with customers and with internal organizations.
What you can expect
At Retarus, you will work on impactful and dynamic projects, with real opportunities to make a difference. Our customers are leaders across diverse industries, with constantly evolving needs and high expectations. You’ll be working with cutting-edge technology and great creative leeway to meet customers’ needs – and the projects you work on will be deployed globally. Working at Retarus, you will collaborate closely with convivial, culturally diverse teammates. You will grow professionally in a dynamic and exciting workplace and design impactful solutions in real time with top companies.
Very important
Come as you are. Retarus is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or veteran status.
Apply via our online application portal – it’s easy and doesn’t take long. Our colleague Felix Gansmeier is happy to field any questions you may have: felix.gansmeier@retarus.de
We’re looking forward to getting to know you!
