What are the responsibilities and job description for the Founding Chief of Staff position at Retell AI?
About Retell
Retell is building the new standard for automating call center communications, including sales, support, customer engagement, and retention calls.
Backed by Altman Capital, Y Combinator, and top investors, we've raised a $4.7M seed round and hit to $7M ARR in 12 months.
Check us out on the Top Lean AI Native Companies Leaderboard at leanaileaderboard.com.
Vision
Twenty years ago, every business found itself needing a website, the new gateway to the world. Platforms like WordPress and Squarespace rose to become the standard for getting businesses online.
Today, a new revolution is here. Every business that relies on phone interactions can now have an AI voice agent of their dreams. A tireless and empathetic receptionist, salesperson, debt collector, or appointment reminder that works 24/7. Operational bottlenecks vanish overnight. Doubling your business no longer means doubling your team. Customer experience no longer suffers. (Ever tried calling an East Coast bank after 3 p.m. PT?) But companies aren't ready. Platforms don't exist.
At Retell, we're pioneering the new standard for building AI voice agents. With seamless UI, comprehensive toolkit, effortless integrations, thriving builder community, we're creating everything businesses need to deliver exceptional phone interactions on every single call.
Join us—because the future of AI voice agents is coming anyway, so why not be the one who defines it?
Position: Founding Chief of Staff
Job type: Full-time, 50 hr/week onsite with flexible hours 20 hr/week work from home
Salary: $510K - $200K
Equity: 0.1% - 0.5%
Bonus: $15k - $100k
Location: Redwood City, CA, US
US visas: Sponsors Visa & Greencard
Benefits: 100% medical, dental, vision insurance coverage. Unlimited breakfast, lunch, dinner, and snacks. Gym, daily commute fee reimbursement. Internet, phone bill covered.
Your Impact
You'll play a pivotal role across recruiting, sales, and business operations, adapting dynamically as Retell scales and priorities evolve:
Recruiting Operations
- Tracking, Iterate and improve our recruiting funnel for all roles
- Source candidates, schedule interviews, and draft offers
- Coordinate external recruiters and recruiting agencies
Sales Operations
- Track all “next steps” in the sales funnel and make sure they're done on time. Be a follow-up ninja
- Draft pilot contracts, enterprise contracts, and coordinate redlines with legal
- Handle enterprise questionnaires and organize required documentation to support the sales process
- Manage certified partners, track sales and implementation metrics, and lead regular partner sync-ups
Business Operations
- Plan and run events and conferences end to end
- Handle customer support for non-technical issues and tickets.
- Coordinate with lawyers on contracts, documentation, and paperwork
Who You Are
- Communication: You can clearly express your thoughts and feelings.
- Organization: You track every task and nothing slips through. Every task ends up done, delegated, or deprioritized.
- Crackedness: You’re the most cracked person you know and prefer working at a chaotic, fast-paced startup over bureaucratic organizations.
- Process-savvy: You love engineering better processes and making the organization run more efficiently.
Qualifications
- You've used LLMs to streamline business processes.
- Experience with startups.
- Experience at a top-tier consulting firm (e.g., McKinsey, BCG).
- Technical background or experience at tech companies.
Salary : $150,000 - $200,000
