Founding Forward Deployed AI Engineer (Solution Engineer)

About Retell

Retell is building the new standard for automating call center communications, including sales, support, customer engagement, and retention calls.

Backed by Altman Capital, Y Combinator, and top investors, we've raised a $4.7M seed round and hit to $7M ARR in 12 months.

Check us out on the Top Lean AI Native Companies Leaderboard at leanaileaderboard.com.

Vision

Twenty years ago, every business found itself needing a website, the new gateway to the world. Platforms like WordPress and Squarespace rose to become the standard for getting businesses online.

Today, a new revolution is here. Every business that relies on phone interactions can now have an AI voice agent of their dreams. A tireless and empathetic receptionist, salesperson, debt collector, or appointment reminder that works 24/7. Operational bottlenecks vanish overnight. Doubling your business no longer means doubling your team. Customer experience no longer suffers. (Ever tried calling an East Coast bank after 3 p.m. PT?) But companies aren't ready. Platforms don't exist.

At Retell, we're pioneering the new standard for building AI voice agents. With seamless UI, comprehensive toolkit, effortless integrations, thriving builder community, we're creating everything businesses need to deliver exceptional phone interactions on every single call.

Join us—because the future of AI voice agents is coming anyway, so why not be the one who defines it?

Role Overview

Position: Founding Forward Deployed AI Engineer

Job type: Full-time, 50 hr/week onsite with flexible hours 20 hr/week WFH

Salary: $200K - $310K

Equity: 0.10% - 0.5%

Bonus: $20k - $100K

Location: Redwood City, CA, US

US visas: Sponsors Visa & Greencard

Benefits: 100% medical, dental, vision insurance covereage. Unlimited breakfast, lunch, dinner, and snacks. Gym, daily communte fee reimbursed. Internet, phone bill covered.

Job Description

Roles and responsibilities

• Partner with sales to drive successful deals and customer outcomes, ultimately increasing our number of enterprise customers.
• Execute enterprise customer requests to customize the product for their specific domain, building trust and collaboration with key technical stakeholders to drive successful completion of engagements.
• Identify, build, and ship product feature requests from enterprise customers; collaborate with the rest of the product teams.
  
  

Qualifications

• Undergraduate degree in CS/CE/EE; 1 years of working experience
• Friendliness & Empathy — Strong communication and presentation skills
• Accountability & Collaboration — Comfortable working with both sales and engineers; will do whatever it takes to deliver projects on time
• Proactiveness & Urgency — Willing to work long hours; can juggle multiple projects and deadlines
• Growth Mindset & Love of Learning — Strong adaptability in any setting; has exposure to the latest tech trends; knows how to use a wide range of technical and non-technical tools
  
  

Benefits

• Competitive salary with an equity package and year-end bonus
• Best health, dental, and vision insurance available, 100% covered by Retell for you
• Catered breakfast, lunch, and dinner every day
• Monthly commute expenses fully covered
• Unlimited snacks and drinks
• Monthly wellness reimbursement that you can spend on anything health-related
• H1B and Green Card sponsorship available
• Option to reside at the office with your own private bedroom
• A friendly office cat to brighten your day!
• The chance to innovate and push the boundaries of voice AI in a dynamic, venture-backed startup
  
  

Interview Process

Online Assessment

• The online assessment will be sent through HackerRank. It consists of two coding questions and takes approximately 30-60 minutes to complete. Candidates have 7 days to submit their responses.
  
  

Phone Interview 1

• A 30-minute interview focused on data structures and algorithms
• We will share a pair coding IDE link (Coderpad) and you can use your preferred programming language.
  
  

Phone Interview 2

• Practical coding session, involving day-to-day coding, documentation lookups and debugging tasks.
• We will share a pair coding IDE link (Coderpad) and you can use your preferred programming language.
  
  

Onsite

• This step involves 1-3 hours of interviews, onsite in the San Francisco Bay Area. If the candidate lives outside of the Bay Area, it may be conducted virtually.
• Please bring a computer for writing code during the interviews.
• There are up to four interview rounds:
• A round of behavioral interview
• A practical coding session, involving day-to-day coding, documentation lookups and debugging tasks.
• A data structures and algorithms coding session. We will share a pair coding IDE link (Coderpad) and you can use your preferred programming language.
• A practical tool use session, working on building automations or using tools frequently used by software/solution engineers.