What are the responsibilities and job description for the Patient Care Call Center Associate position at Retina Associates Southwest PC?
Are you ready to make a difference in healthcare? Retina Associates, is a leading specialty retina practice with locations in East Tucson, Northwest Tucson, and Green Valley. Our Call Center Representatives answer multiple calls per day assisting callers with questions, scheduling appointments, and directing calls to the right department while providing the best customer service.
We are looking for individuals who have proper phone etiquette, excellent communication skills, fluent in English & Spanish , and are able to work in a high volume environment. If you enjoy making a difference in peoples lives then we want to hear from you!
Learn more about our clinics at www.retinatucson.com and see how you can help make a difference today! We offer a fantastic benefits package in a smoke-free, vape-free, and drug-free workplace.
Don't miss this opportunity—bring your enthusiasm and reliability and join our team today!
Responsibilities
- Provide exceptional customer service by answering patient inquiries via phone in both English and Spanish.
- Utilize computer skills for accurate appointment scheduling.
- Demonstrate effective phone etiquette and communication skills to ensure a positive patient experience.
- Assist with medical terminology as needed and maintain confidentiality of patient records.
- Collaborate with team members to enhance service delivery and address patient needs efficiently.
Qualifications
- Strong communication skills in English and Spanish (Bilingual)
- Proficient in computer skills
- Excellent phone etiquette and customer service abilities
- Familiarity with medical terminology
- Experience in appointment scheduling and medical office settings
- Ability to analyze information and assist patients effectively
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: No more than 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Ability to Commute:
- Tucson, AZ 85704 (Preferred)
Ability to Relocate:
- Tucson, AZ 85704: Relocate before starting work (Required)
Work Location: In person
Salary : $15
