What are the responsibilities and job description for the Front Desk Administration position at Retina Consultants of South Carolina?

Job Description

Do you have a passion for helping others and love putting a smile on people’s faces? Then you’re a great fit for the receptionist position on our team! You’ll act as the first point of contact for the business, answer phone calls, schedule meetings, make travel arrangements, handle mail and deliveries, and help us with other operational duties to keep everything running smoothly. If you’re looking for a role where you make a difference every day, start your application today. Compensation :

17.50 - $19.50 hourly

Responsibilities :

Assist with other administrative tasks, such as data entry, copying, filing etc.
Give every employee, client, and visitor a warm welcome at the front desk and communicate any important information or directions
Schedule appointments and ensure the business calendar is accurate and up-to-date
Respond to incoming phone calls and emails and make sure the right people receive all important information
Manage incoming and outgoing mail and handle deliveries
Helps prepare patient charts for the clinic including insurance checks, obtaining authorizations, verifying results are on file when required, and confirming scheduling is appropriate for the clinic
Creates a welcoming atmosphere by greeting visitors and patients to the clinic
Checks in and checks out patients in a timely, friendly manner
Manages a multiline telephone system efficiently and politely, minimizing hold time
Schedules testing and procedures for patients as necessary
Comforts patients by answering any questions they may have within the scope of their role
Expedites patient processing by having them fill out forms and assisting when needed
Obtains patient identification and insurance information and entering into electronic health record
Maintains patient accounts by verifying insurance information and coordinating with relevant organizations for payment and referral requirements
Keeps doctors, nurses, medical assistants, and any other related staff abreast of scheduling, patient details, and potential service delays
Protects patients’ right to confidentiality; it is mandatory to have familiarity with HIPAA

Qualifications :

Must have graduated high school, received a G.E.D. or equivalent

Comfortable taking telephone calls and mitigating stressful situations

1 year of front desk receptionist experience or related job experience preferred

Exhibits working knowledge of Microsoft Office and basic computer skills

Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills

Phenomenal customer service skills

Pleasant phone demeanor with the ability to manage calls efficiently

Ability to master ophthalmology and retina terminology with a basic understanding of healthcare terminology

Excellent Verbal and written communication skills

Must be able to multitask effectively; critical time management skills necessary

Demonstrated ability to interact with healthcare professionals, patients, and insurance companies alike with poise and proper etiquette

Providing training to both new and experienced colleagues is mandatory

Computer skills required; working knowledge of Microsoft Office Suite mandatory and must type 30 wpm

About Company

Benefits : Paid Time Off Holidays, Medical Insurance, Vision, Dental, 401(k), Life Insurance

Travel within 120 miles is required (company-provided transportation, day trips only), which can mean early mornings and long days

Schedule varies depending on the assigned role and / or assigned physician

Physical Demands and Abilities : Ability to stand and walk for long periods of time, ability to lift more than 30lbs

Salary : $18 - $20

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