Clinic Manager

Overview

Retina Consultants of Texas (RCTX) is seeking an Clinic Manager to join our innovative team with the mission of Fighting Blindness For The World To See. This position is responsible for the efficiency and success of daily clinical operations related to a patient-centric experience. The Clinic Manager is responsible for monitoring patient-flow, productivity, efficiencies and needs of the providers and clinical team while delivering quality medical eye care services. Candidate must be able to travel to various clinics, communicate effectively, and be highly organized to work in a fast-paced environment.This position will be based out of Schertz and Westover Hills Clinics.

Candidates must be able to travel to various clinics to meet the needs of the patients and providers, and support the Clinic hours of Monday through Friday between the hours of 6:30am-6:30pm. Schedules are provided weekly and are based on the provider's clinic, patient and surgery schedules. Clinic staff are provided with the opportunity for weekend hours if available.

Retina Consultants of Texas is the largest and most respected retina-only ophthalmology practice in the United States. Our group consists of 26 world renowned physicians leading the world in retinal care. While serving two major metropolitan markets (and their extensions) our combined culture allows us to best serve our patients, referral sources and our own team of physicians. RCTX also invests heavily in diagnostic equipment, providing state-of-the-art retina imaging, laser and diagnostic capabilities to each patient. This, combined with the clinical expertise of our physicians, an outstanding and devoted staff, and 25 convenient locations to serve our patients.

We worked hard to create our culture as Retina Warriors. We strongly emphasize our core values of Hard Work, Authentic Care and Innovation in everything we do. It is our belief that by investing in our people, our people will be empowered of their own accord to provide the highest quality patient experience.

In addition to being highly challenged professionally, in joining our practice, the following competitive benefits for full-time eligible employees after a 60-day introductory period:

• Employee Paid Benefits such as Medical, Dental, and Vision, short-term disability, voluntary life insurance, accident, critical illness, hospital indemnity, pet insurance, HSA pre-taxed contributions, 401 (k) retirement savings contributions both Roth and Traditional options starting date of hire.
• Employer Paid Benefits such as long-term disability, $25,000 basic life insurance policy, 3% 401(k) safe harbor contribution, HSA employer contributions, annual performance merit increases, certification opportunities, rewards & recognition platform, WellHub Starter Plan Gym Membership, paid time off and (8) paid holidays (1) floating holiday annually.  

RCTX is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, age, national origin, disability, military service, veteran status, genetic information, or any other protected class under applicable law.

Responsibilities

• Direct supervision of administrative and clinical staff at the assigned clinic
• Ensure clinic is properly equipped and maintained to set quality standards
• Verify patient referrals, authorizations and approvals are current in support of the patient experience and delivery of care
• Implement team-based environment for stronger communications and commitment
• Optimize strengths within operations for more efficient and cost-saving processes
• Identify and deliver educational growth and cross training opportunities for team members
• Oversee clinic flow based on patient volume to staff schedules
• Assists in recruiting, hiring, training, disciplinary action, and performance reviews of technical personnel under supervision of practice administrator.
• Partners with the Clinic Training Coordinator to develop and maintain a training program for clinical staff, including the immediate supervision of untrained assistants.
• Appropriately schedules clinic staff in accordance with clinic needs; approves time off requests for clinic staff as delegated.
• Organizes and conducts regular meetings of clinic staff; participates in regular management team meetings.
• Consults with Director of Clinical of Operations, HR, or Regional Clinic Manager regarding employee relations problems and interpretation of policies to ensure patient needs are met.
• Maintains a smooth flow of patients to the physician, altering the test sequence as required. Performs patient work-ups and diagnostic testing as required to assist with patient flow.
• Answers patient questions and telephone inquiries, including but not limited to, attaining resolution to patient problems.
• Ensures all clinic equipment is functioning properly; requests repairs and maintenance, as needed.
• Maintains inventory levels; orders all clinical supplies.
• Understands and executes OSHA policies and procedures as needed
• Performs on-call duties on a rotating basis
• Performs other tasks as required

Skills/Competencies:

• Working knowledge of all aspects regarding ophthalmic care.
• Certification OSC, COA, COT or COMT preferred
• Employee management and leadership experience preferred
• Working knowledge of MS Office Suite and Practice Management platforms, preferably NexTech, Phreesia, NextGen
• Understanding of ICD-10
• Excellent verbal and written communication skills
• Strong analytical, problem-solving, decision-making, detail-oriented and organizational skills
• Ability to multi-task, work well in a team dynamic as well as independently
• Demonstrated skills in motivating and training professional staff.
• Strong organization with attention to detail.

Qualifications

Qualifications:

Education Requirements

• High School diploma required
• College degree preferred.
• Certified as ophthalmic technician or medical technologist

Experience Requirements:

• Two - Five years’ experience in clinical operations.
• 2 years of supervisory experience preferred

Physical Abilities:

• Must be able to move frequently from standing and sitting depending on exam room configuration during clinic sessions.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to type or write legibly in a dimly-lit setting.
• Must be able to hear softly spoken words.
• Must be able to add support for patients getting in and out of exam chairs.
• Lifting required up to 50 pounds.

Salary : $25,000