What are the responsibilities and job description for the Benefit Specialist position at RETIREE FIRST LLC?
LaborFirst is the premier Retiree Benefits Management provider. Our end-to-end solution is built on three pillars: Strategy, Support, and Advocacy, and we partner with brokers, consultants, and clients to meet their unique needs—ultimately reducing costs while preserving group retiree benefits. With the launch of HealthActive, we are expanding our expertise to serve actively employed individuals, ensuring they receive the same level of guidance, advocacy, and seamless benefits experience that our retiree clients have come to expect.Founded in 2005, LaborFirst partners with all major national health carriers and hundreds of labor unions, public sector entities, higher education, and commercial organizations, serving over 375,000 Medical and Pharmacy lives across all 50 states. Our award-winning services have earned industry recognition, including world-class Net Promoter Scores (NPS) and accolades from the Philadelphia Business Journal as a "Best Place to Work."As we expand into healthcare navigation for actively employed individuals, HealthActive will bridge the gap between members and the most effective point solutions, ensuring they maximize the benefits available to them.
Summary of Position:
Provide High Level Customer Service to all Participating Members. Reports to the Client Service Managers and the Client Service Director to assist with team responsibilities.
Duties & Responsibilities:
Fully versed in assisting members with any issues/concerns. Assist Team Leads with Projects/Eligibility/Billing. Answer member phone calls. Handle member plan selections. Attend Team/Division Meetings. Able to handle most retiree calls with little to no support from management. Fully versed in all our products, processes, and procedures.
