What are the responsibilities and job description for the Retiree Benefit Specialist position at RETIREE FIRST LLC?
Who We Are:
When you join the RetireeFirst team, you’ll work alongside colleagues who are experts in the group retiree healthcare market and who truly care about making a difference in the industry and in retirees’ lives. With locations in Mt. Laurel, NJ and Scottsdale, AZ, we’re proud to serve clients nationwide.
We empower plan sponsors to preserve benefits and improve outcomes for retirees by delivering compassionate, people-centric solutions and services. It’s how we solve real needs facing employers and retirees every day.
Summary of Position:
Provide High Level Customer Service to all Participating Members. Reports to the Client Service
Managers and the Client Service Director to assist with team responsibilities.
Duties & Responsibilities:
Fully versed in assisting members with any issues/concerns.
Assist Team Leads with Projects/Eligibility/Billing.
Answer member phone calls.
Handle member plan selections.
Attend Team/Division Meetings.
Able to handle most retiree calls with little to no support from management.
Fully versed in all our products, processes, and procedures.
