What are the responsibilities and job description for the Client Service Manager position at RetireeFirst?
Job Details
Description
Summary of Position:
Provides Retiree First service standard for all clients and participation retirees, resulting in an
exceptional service experience. Works directly with client staff to ensure the product quality
delivered to customers and manages the day-to-day responsibilities with their team.
Duties & Responsibilities:
1. Provide daily client point of contact
• Single point of contact for client
• Provide information on eligibility, billing, member and client services
• Perform critical information gathering and interpretation of data concerning
client specifications about products, structure, billing, and eligibility
• Design, prepare and coordinate member communications on behalf of client
• Develop creative solutions to client issues
• Lead client events (at site or virtual) to ensure personalized touch point opportunities
• Provide pertinent reporting to clients
• Travel (less than 10%)
2. Supports the Advocacy (retiree call) Team
• Assist team with questions specific to their assigned groups
• Oversees age-ins/dis-enrollments
• Disseminate information to team, proved cross team training for changes in
new groups
• Perform other duties and special projects as assigned
• Handle escalated calls from members and clients
Qualifications
Licensing & Qualifications:
• Proficient in Word, Excel and other Microsoft applications
• Strong written and oral English communication
• Self-aware and professional
• High School diploma or equivalent
• 4 years’ experience in roles which are customer facing, client service, sales,
operation, benefit administration, project management, or account management
experience.
• 2-year experience, specifically focused in healthcare, health insurance, provider
billing, client benefit or medical call center-based environment.
Preferred Qualifications
• Proficient in Salesforce
• ADIP Training and Certificate
• 2 years customer facing, client service, sales, operation, benefit administration,
project management, or account management experience in a healthcare or call
center-based environment required.
• Fully insured and self-funded Medicare, Supplement, or Medicare Advantage health
insurance experience.
• Life and Health License in NJ (company paid) – must obtain within 6 months of
employment.
Salary : $65,000 - $75,000