What are the responsibilities and job description for the Front Office Coordinator position at RetireMED?
Job Details
Description
Job Summary: We are looking for a proactive and highly organized Front Office Coordinator to be the welcoming face of our office and a key support to our sales and customer success teams. In this role, you will ensure a smooth and professional experience for guests and staff by managing front office operations, providing exceptional customer service, and handling a variety of administrative tasks. From greeting visitors and maintaining office supplies to supporting event coordination and onboarding new hires, you will play an essential role in keeping our office running efficiently and contributing to a positive workplace culture.
Key Responsibilities / Expectations
- Greet all guests to the office, ensuring they are comfortable and connected with the right office personnel
- Assist customer walk-ins, ensuring a high level of service and satisfaction
- Oversee reception area to maintain professional image
- Print and post conference room schedules daily
- Monitor and order inventory for office and break room supplies
- Maintain kitchen/break room
- Manage incoming and outgoing correspondence including mail and packages
- Schedule repairs for general office space
- Assist the Action Team with organizing and planning company events
- Complete reminder phone calls for upcoming appointments
- Complete welcome packets for new clients
- Maintain the product room which includes stocking and ordering plan books and catalogues
- When requested by department managers, order food for meetings and special events
- Manage Google reviews
- Assist with new staff onboarding which includes ensuring their workspace is set up properly
- Key fob maintenance, work with IT to activate and deactivate key fobs for employees
- Order business cards for employees when needed
- Document all customer interactions in CRM system
- Cross train to support functions of the Customer Success Team
- Ad-hoc duties, depending on the demands of the office
- Complete all KnowBe4 security training in a timely manner
- Follow all lawful employer safety and health rules and regulations.
- Report hazardous conditions and any job-related injury or illness to your manager.
- And any other duties needed to help drive to our vision, fulfill our mission, and abide by our company values.
Qualifications
Qualifications:
- Strong verbal and written communication skills
- Excellent organization and time management skills
- Great customer service and interpersonal skills
- Friendly, service-oriented personality
- Keen attention to detail
- Problem solving and basic troubleshooting skills
- Proficient with Microsoft Word, Excel and PowerPoint
- Comfortable in a fast-paced environment
- Reliable attendance and punctuality, demonstrating commitment to the role
- Adaptable to changing processes, priorities or customer needs
- Ability to lift ~20 pounds
Salary : $20 - $23
