What are the responsibilities and job description for the TeleSales Advisor position at RetireMED?
About us
RetireMed simplifies Medicare by providing guidance, evaluating your plan options, and helping you enroll in the right plan when youre ready. Our advisor team supports you in all steps of the Medicare process at no cost to you. Over 50,000 individuals in Ohio, Kentucky, and Indiana trust us to deliver Medicare peace of mind.
About the role
We are seeking both entry-level and experienced professionals to join our Telesales Advisor team. Individuals with a strong background in telesales or phone-based sales are highly encouraged to apply. This role is designed for a results-driven professional who thrives in a fast-paced, volume driven, client-focused environment. The ideal candidate will possess exceptional communication skills, a go-getter mentality, and a proven ability to meet sales goals. Positions are available both in our Miamisburg (Dayton area) and Blue Ash (Cincinnati area) offices.
Key Responsibilities
Telesales Expertise
- Achieve quarterly sales targets by enrolling leads in eligible Health insurance plans we offer via phone-based sales channels while maintaining a minimum standard closing ratio
- Engage and educate leads over the phone, tailoring Health plan options to their unique needs.
- Present plan options in a clear and compelling manner, addressing objections and closing sales effectively.
Customer Retention: Doing what is right by the lead
- Act as a trusted advisor, guiding leads through the product enrollment process with professionalism and empathy.
- Explain the RetireMed Program, emphasizing the benefits of lifelong support and personalized service.
- Build meaningful relationships over the phone to foster trust and encourage referrals.
Compliance and Documentation
- Follow all CMS, and RetireMed compliance rules, procedures, and security measures.
- Ensure accurate and timely completion of enrollment documentation.
- Maintain meticulous CRM records, capturing all critical client data and interactions in a detailed and timely manner.
Team and Administrative Support
- Collaborate with the team to meet shared sales goals while independently driving personal performance.
- Participate in ongoing training to stay current on Product knowledge, licensing, certifications, and carrier updates.
- Support the "One Team, One Goal" vision by contributing to team initiatives and promoting a culture of accountability.
Education and Experience
- Bachelors degree in Business, Marketing, Health Administration, Human Services, or related field.
- Experience in telesales or phone-based sales with a strong track record of meeting or exceeding sales targets desirable.
- Medicare knowledge and, or prior insurance sales experience are highly desirable.
Skills and Attributes
- Exceptional verbal communication and phone etiquette.
- Strong closing skills with the ability to overcome objections in real-time.
- Go-getter mentality, driven to succeed in a high-volume sales environment.
- Efficient worker with excellent time management and organizational skills.
- Self-motivated, quick learner, and adaptable to new systems and processes.
- Positive attitude, professional demeanor, and a team-oriented mindset.
Technical Proficiency
- Proficient in Microsoft Office and CRM tools.
- Ability to quickly learn and navigate company resources, including lead management and phone system platforms.
- Obtain and maintain State Health Insurance licensure.
Work Environment and What we Offer
- Primarily phone-based role with opportunities for hybrid or remote work arrangements following the probationary period and meeting performance expectations.
We offer a comprehensive benefits package designed to support your career growth and work-life harmony:
Competitive Salary: Lucrative compensation program
Paid Time Off (PTO): To enjoy the things that you like to enjoy
Paid Paternal Leave: To spend time with your new family members
Paid Maternity Leave: To enjoy your new family member(s)
9 Holidays Observed: Time to rest and recharge
Professional Development: Opportunities for continuous learning and career advancement
Why RetireMed?
At RetireMed, we dont just offer jobswe provide careers with flexibility, growth, and work-life harmony. Youll be part of a growing company that values your contributions and invests in your success.
