What are the responsibilities and job description for the Customer Service Associate position at Retro Fitness?
Job Title: Customer Service Associate
We are seeking a dedicated and customer-focused individual to join our team for our opening shift on weekdays from 4:45 AM to 11:00 AM. As a key member of our front desk staff, you will be responsible for providing excellent service to our members and ensuring a positive experience at every visit.
We are seeking a dedicated and customer-focused individual to join our team for our opening shift on weekdays from 4:45 AM to 11:00 AM. As a key member of our front desk staff, you will be responsible for providing excellent service to our members and ensuring a positive experience at every visit.
Key Responsibilities:
- Assist members with inquiries and provide personalized support to ensure their needs are met.
- Prepare shakes and maintain light cleaning duties to keep our gym and locker rooms in great condition.
- Act as a sales representative, guiding tours of the gym, navigating the sign-up process, and following up with necessary procedures.
- Mastery of membership policies, cancellations, and other relevant processes after comprehensive training.
- Meet monthly sales targets while demonstrating proactive support for front desk operations, including supply management.
