What are the responsibilities and job description for the General Manager position at ReturnPro formerly goTRG?
Description
Position: General Manager
Overview
The General Manager will oversee a team of departmental supervisors, ensuring production, safety, and staffing goals are achieved. This role requires a combination of operational oversight, strategic planning, and team leadership to meet organizational goals. Responsibilities include managing fiscal performance, driving operational excellence, supporting safety and compliance, and developing staff. The General Manager will also partner with corporate leadership and other facility leaders to ensure alignment with organizational initiatives and standards.
Primary Responsibilities/Essential Functions
Position: General Manager
Overview
The General Manager will oversee a team of departmental supervisors, ensuring production, safety, and staffing goals are achieved. This role requires a combination of operational oversight, strategic planning, and team leadership to meet organizational goals. Responsibilities include managing fiscal performance, driving operational excellence, supporting safety and compliance, and developing staff. The General Manager will also partner with corporate leadership and other facility leaders to ensure alignment with organizational initiatives and standards.
Primary Responsibilities/Essential Functions
Position: General Manager
Overview
The General Manager will oversee a team of departmental supervisors, ensuring production, safety, and staffing goals are achieved. This role requires a combination of operational oversight, strategic planning, and team leadership to meet organizational goals. Responsibilities include managing fiscal performance, driving operational excellence, supporting safety and compliance, and developing staff. The General Manager will also partner with corporate leadership and other facility leaders to ensure alignment with organizational initiatives and standards.
Primary Responsibilities/Essential Functions
- Oversee and support the day-to-day operations of the facility, ensuring alignment with company goals and operational objectives.
- Develop and communicate operational goals, KPIs, and client SLA requirements, embedding a culture of accountability and continuous improvement.
- Maintain and drive inventory accuracy, productivity, and quality metrics, identifying areas for improvement and corrective action.
- Manage facility fiscal performance, including budgets, P&L, and GL tracking, ensuring operational efficiency and cost control.
- Direct, coach, mentor, and develop team members to achieve company objectives and foster top talent through recruitment, training, and performance management.
- Lead safety initiatives and ensure compliance with OSHA and EPA regulations, embedding health and safety best practices into daily operations.
- Ensure facility and equipment maintenance, including the implementation of preventative maintenance programs for equipment, buildings, and grounds.
- Coordinate staffing and labor availability to meet volume requirements, reviewing reports and metrics to optimize department operations.
- Build client relationships, supporting retention and growth strategies, including preparing QBRs and monthly reporting.
- Support the development and adherence to ReturnPro Standard Operating Procedures and Lean principles, collaborating with Industrial Engineers to drive best practices.
- Oversee housekeeping measures to maintain a clean, organized, and safe work environment.
- 5-7 years of relevant experience in the logistics/warehouse industry with demonstrated management qualifications.
- Proven experience leading sixty-five plus associates in logistics, warehousing, or inventory management, with a preference for Six Sigma or Lean certifications.
- Knowledge of production and manufacturing processes, quality systems and standards, and process improvement techniques.
- Expertise in business, finance, and management principles, including budgeting and financial reporting.
- Strong understanding of health and safety standards and compliance with working knowledge of OSHA and EPA regulations.
- Excellent verbal and written communication, interpersonal, negotiation, and conflict resolution skills.
- Demonstrated ability to act with integrity, professionalism, and confidentiality.
- Exceptional organizational skills, attention to detail, time management, and project management abilities.
- Creativity and problem-solving skills to address challenges effectively.
- Embody ReturnPro core values: Team, Innovation, Partnership, and Sustainability.
Position: General Manager
Overview
The General Manager will oversee a team of departmental supervisors, ensuring production, safety, and staffing goals are achieved. This role requires a combination of operational oversight, strategic planning, and team leadership to meet organizational goals. Responsibilities include managing fiscal performance, driving operational excellence, supporting safety and compliance, and developing staff. The General Manager will also partner with corporate leadership and other facility leaders to ensure alignment with organizational initiatives and standards.
Primary Responsibilities/Essential Functions
- Oversee and support the day-to-day operations of the facility, ensuring alignment with company goals and operational objectives.
- Develop and communicate operational goals, KPIs, and client SLA requirements, embedding a culture of accountability and continuous improvement.
- Maintain and drive inventory accuracy, productivity, and quality metrics, identifying areas for improvement and corrective action.
- Manage facility fiscal performance, including budgets, P&L, and GL tracking, ensuring operational efficiency and cost control.
- Direct, coach, mentor, and develop team members to achieve company objectives and foster top talent through recruitment, training, and performance management.
- Lead safety initiatives and ensure compliance with OSHA and EPA regulations, embedding health and safety best practices into daily operations.
- Ensure facility and equipment maintenance, including the implementation of preventative maintenance programs for equipment, buildings, and grounds.
- Coordinate staffing and labor availability to meet volume requirements, reviewing reports and metrics to optimize department operations.
- Build client relationships, supporting retention and growth strategies, including preparing QBRs and monthly reporting.
- Support the development and adherence to ReturnPro Standard Operating Procedures and Lean principles, collaborating with Industrial Engineers to drive best practices.
- Oversee housekeeping measures to maintain a clean, organized, and safe work environment.
- 5-7 years of relevant experience in the logistics/warehouse industry with demonstrated management qualifications.
- Proven experience leading sixty-five plus associates in logistics, warehousing, or inventory management, with a preference for Six Sigma or Lean certifications.
- Knowledge of production and manufacturing processes, quality systems and standards, and process improvement techniques.
- Expertise in business, finance, and management principles, including budgeting and financial reporting.
- Strong understanding of health and safety standards and compliance with working knowledge of OSHA and EPA regulations.
- Excellent verbal and written communication, interpersonal, negotiation, and conflict resolution skills.
- Demonstrated ability to act with integrity, professionalism, and confidentiality.
- Exceptional organizational skills, attention to detail, time management, and project management abilities.
- Creativity and problem-solving skills to address challenges effectively.
- Embody ReturnPro core values: Team, Innovation, Partnership, and Sustainability.
