What are the responsibilities and job description for the Manager, Implementation position at ReturnPro formerly goTRG?
Description
ReturnPro is looking for a result driven, detail orientated, and organized Implementation Manager to oversee key client projects. Implementation Management responsibilities include the coordination and completion of projects in a timely manner, overseeing all aspects of the projects assigned to them. The Implementation Manager will set deadlines, assign responsibilities, and monitor the progress of each project. Additionally, the Implementation Manager is responsible for providing regular periodic project and program updates to upper management.
A successful candidate will work directly with Business Development, Account Management, Operations, Supply Chain, and our clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible.
Primary Responsibilities/Essential Functions:
ReturnPro is looking for a result driven, detail orientated, and organized Implementation Manager to oversee key client projects. Implementation Management responsibilities include the coordination and completion of projects in a timely manner, overseeing all aspects of the projects assigned to them. The Implementation Manager will set deadlines, assign responsibilities, and monitor the progress of each project. Additionally, the Implementation Manager is responsible for providing regular periodic project and program updates to upper management.
A successful candidate will work directly with Business Development, Account Management, Operations, Supply Chain, and our clients to ensure deliverables fall within the applicable scope and budget. He or she will coordinate with other departments to ensure all aspects of each project are compatible.
Primary Responsibilities/Essential Functions:
- Coordinate internal resources, third parties, and vendors for the flawless execution of projects
- Ensure all projects are delivered on time, and within budget, while meeting the defined project scope
- Assist with the definition of project scope and objective, involving all relevant stakeholders while ensuring technical feasibility
- Ensure resource availability, allocation, and prioritization
- Develop a detailed project plan to monitor and track progress
- Establish and maintain relationships with internal stakeholders, clients, third parties, and vendors
- Track project performance, specifically to analyze the successful completion of short and long-term goals
- Escalate project risks in a timely manner, presenting solutions, not issues
- Manage changes to project scope, project schedule, and project costs, using appropriate verification techniques
- Create and maintain comprehensive project documentation
- Bachelor’s degree in a related field
- 3-5 years (minimum) of project management experience
- Exposure to or direct experience with Supply Chain and Logistics methodologies
- Practical knowledge of project management methodologies
- Familiarity with cost-benefit analyses
- Strong project management skills
- Strong written and verbal communication skills
- Strong relationship-building and collaboration skills
- Self-motivated in achieving goals and completing routine tasks
- Excellent analytical problem-solving skills when faced with new challenges
- Excellent organizational skills and attention to detail
- Ability to act with integrity, professionalism, and confidentiality
- Proficient with Microsoft Office Suite or related software
- Strong time management and project management skills
- Ability to work independently, multi-task, and deliver quality work in an efficient manner
- Ability to manage competing priorities
- Ability to succeed in a team environment
