Senior Manager, Transportation Support

Description

The Senior Manager, Transportation Support, will lead the strategy and operations of the transportation team at ReturnPro, overseeing a team focused on delivering exceptional customer service, fostering strong carrier relationships, and ensuring the seamless execution of transportation services. This leadership position demands a strategic thinker with extensive expertise in logistics, carrier management, and sales. The role involves cross-functional collaboration with internal departments to align transportation services with business objectives while cultivating long-term client partnerships. Additionally, the position entails driving sales initiatives related to transportation services, managing booking processes, and ensuring outstanding customer satisfaction.

Primary Responsibilities/Essential Functions

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

• Lead a team of transportation support professionals to meet set business goals, driving operational efficiency and customer satisfaction.
• Develop, optimize, and nurture relationships with carriers, brokers, and key stakeholders.
• Oversee the day-to-day operations of transportation services, ensuring timely pickup, delivery, and product availability.
• Collaborate with sales teams to identify new business opportunities and negotiate transportation services with prospective clients.
• Manage the booking and coordination of freight, overseeing the creation of shipment orders, rate negotiations, and coordination with carriers.
• Implement strategies to improve transportation operations, identify inefficiencies, and promote cost savings.
• Develop and maintain carrier performance scorecards to track and evaluate vendor performance.
• Resolve shipping and scheduling errors, ensuring timely communication with clients, facilities, and dispatch teams.
• Partner with sales and accounting departments to resolve billing discrepancies and claims.
• Provide leadership in planning and strategizing transportation activities that align with business objectives.
• Manage multiple competing priorities and ensure the team delivers quality work within deadlines.
  
  
  

Qualifications

• 5 years of experience in transportation management, with a focus on sales, carrier relationships, and logistics operations.
• Experience in leadership or management roles within a performance-managed environment.
• Strong knowledge of Transportation Management Systems (TMS), Enterprise Resource Planning (ERP), and related systems.
• Tech-savvy, with proficiency in Microsoft Office Suite (Excel, Outlook) and reporting tools.
• Degree or accreditation in Business, Logistics, Transportation, Supply Chain, or a related field.
• Proven track record of sales and negotiation experience, with the ability to grow client relationships.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organizational, project management, and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated initiative and problem-solving ability, especially when faced with new challenges.
• Ability to manage competing priorities with professionalism, confidentiality, and integrity.
  
  
  

Description

The Senior Manager, Transportation Support, will lead the strategy and operations of the transportation team at ReturnPro, overseeing a team focused on delivering exceptional customer service, fostering strong carrier relationships, and ensuring the seamless execution of transportation services. This leadership position demands a strategic thinker with extensive expertise in logistics, carrier management, and sales. The role involves cross-functional collaboration with internal departments to align transportation services with business objectives while cultivating long-term client partnerships. Additionally, the position entails driving sales initiatives related to transportation services, managing booking processes, and ensuring outstanding customer satisfaction.

Primary Responsibilities/Essential Functions

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.

• Lead a team of transportation support professionals to meet set business goals, driving operational efficiency and customer satisfaction.
• Develop, optimize, and nurture relationships with carriers, brokers, and key stakeholders.
• Oversee the day-to-day operations of transportation services, ensuring timely pickup, delivery, and product availability.
• Collaborate with sales teams to identify new business opportunities and negotiate transportation services with prospective clients.
• Manage the booking and coordination of freight, overseeing the creation of shipment orders, rate negotiations, and coordination with carriers.
• Implement strategies to improve transportation operations, identify inefficiencies, and promote cost savings.
• Develop and maintain carrier performance scorecards to track and evaluate vendor performance.
• Resolve shipping and scheduling errors, ensuring timely communication with clients, facilities, and dispatch teams.
• Partner with sales and accounting departments to resolve billing discrepancies and claims.
• Provide leadership in planning and strategizing transportation activities that align with business objectives.
• Manage multiple competing priorities and ensure the team delivers quality work within deadlines.
  
  
  

Qualifications

• 5 years of experience in transportation management, with a focus on sales, carrier relationships, and logistics operations.
• Experience in leadership or management roles within a performance-managed environment.
• Strong knowledge of Transportation Management Systems (TMS), Enterprise Resource Planning (ERP), and related systems.
• Tech-savvy, with proficiency in Microsoft Office Suite (Excel, Outlook) and reporting tools.
• Degree or accreditation in Business, Logistics, Transportation, Supply Chain, or a related field.
• Proven track record of sales and negotiation experience, with the ability to grow client relationships.
• Excellent communication, interpersonal, and conflict resolution skills.
• Strong organizational, project management, and time management skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated initiative and problem-solving ability, especially when faced with new challenges.
• Ability to manage competing priorities with professionalism, confidentiality, and integrity.