Specialist, Transportation Support

Description

Position: Transportation Support, Specialist

Are you performance-driven and want to make a tangible impact?

Are you looking for professional growth opportunities and a chance to build a career?

Are you a problem solver who loves a good challenge?

Do you want to change the world one retail return at a time?

Our mission at goTRG is to solve the $700 billion problem of returns by increasing profits from returns and decreasing the environmental impact. We make it easy for retailers, manufacturers, vendors, and 3PLs to handle every item from the point of return to final disposition. We are the only company that manages the entire reverse logistics process end-to-end.Our company is vertically integrated with SaaS, Supply Chain, and ReCommerce business units, working under one roof to make the most impact for our clients. By joining our team, you'll be a part of:

• SaaS that eliminates human biases from returns decisions and connects to every part of the retail ecosystem from the point of sale to supply chain to ReCommerce.
• Best-in-Class Reverse Supply Chain services.
• ReCommerce Services that list across 20 high-demand marketplaces.
  
  
  

Over the past decade, goTRG has experienced aggressive growth, and we are actively seeking qualified and passionate teammates in every functional area to help us solve returns. Come join our family that works hard, knows how to have fun, and stands firmly by their values of sustainability, innovation, teamwork, and partnership

Position Summary:

goTRG is looking for an experienced, energetic, and result-driven Transportation Support Specialist. The Transportation Support Specialist focuses on providing superior customer service and communication both internally and externally while working with various departments to route transportation-related services through the appropriate channels. The role's primary focus is service; the position plays a pivotal part in maintaining and developing relationships with the goTRG customer. Furthermore, the Transportation Support Specialist deals with product availability, appointment scheduling, shipping/receiving requirements, etc. This position aims to help align the transportation department in ways to meet set business objectives.

Primary Responsibilities/Essential Functions:

This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position .

• Respond timely to inquiries and maintains high customer satisfaction
• Spearhead sourcing and developing carriers to build carrier base
• Develop and optimize carrier relationships
• Maintain carrier and broker profile information
• Processe carrier shipments and follows up on daily operations
• Confirm shipment pickups, deliveries, and appointments, ensuring schedules are timely coordinated and met in accordance with client/customer requests
• Identify and correct scheduling and shipping errors
• Communicate with facilities on appointments and product availability for loading
• Help the coordination between customers and carrier dispatch on shipment information
• Play a role in booking freight and building shipment orders in the system
• Support the day-to-day shipment operations relating to the pickup, transit, and delivery of products
• Confirm rate and credit information prior to tendering and setting up carriers
• Link with sales and accounting departments to help resolve billing discrepancies and claims
• Support the transportation department in planning that promotes efficiency and savings
• Ensure team is current with tracking, checking calls, and updating daily loads
• Assist in organizing invoices in accordance with billing procedures with accuracy and consistency
• Support the negotiation of rates with customers and potential customers
• Help develop, maintain, and administer policies
• Assist in creating monthly carrier/broker performance scorecards
• Review and improve processes as they relate to transportation operations
  
  
  

Qualifications

Requirements:

• 2 years of related experience in a performance-managed environment
• Ability to interpret data, identify trends, and develop actionable insights to support decision-making.
• Knowledge and understanding of Transportation Management Systems (TMS), Enterprise Resource Planning (ERP), or other related systems
• Tech Savvy knowledge preferred
• Microsoft Office Suite (Excel, Outlook) with the ability to run report, update spreadsheets, etc.
• Degree or accreditation in Business, Logistics, Transportation, Supply Chain, Communications, or related field experience
• Excellent verbal and written communication skills
• Excellent interpersonal, negotiation, and conflict resolution skills
• Excellent organizational skills and attention to detail
• Ability to act with integrity, professionalism, and confidentiality
• Embody goTRGs company values: Team, Innovation, Partnership, and Sustainability
• Strong time management and project management skills
• Demonstrated initiative
• Ability to think creatively and problem-solve when faced with new challenges
• Ability to work independently, multi-task, and deliver quality work in an efficient manner
• Ability to manage competing priorities
• Ability to succeed in a team environment