What are the responsibilities and job description for the Enterprise Program Manager position at ReturnPro?
Job Details
Description
The Enterprise Program Manager will be an essential player in driving client-facing programs and ensuring the success of various initiatives related to production, forecasting, recovery, financial modeling, and channel management. This role requires a deep understanding of SAAS, Supply Chain, and ReCommerce processes to help ensure optimal inventory management, returns disposition, and program success. Additionally, you will work closely with clients to provide data-driven insights, optimize processes, and solve complex challenges related to returns management.
Primary Responsibilities/Essential Functions
This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.
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Lead the coordination, launch, and management of client programs, ensuring effective problem-solving with internal teams and clients.
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Collaborate with client operations on inventory flow, pallet management, and volume forecasting for returns and disposition via ReturnPro’s technology platform.
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Leverage SAAS tools (e.g., R1, Excel, PowerBI) to extract, analyze, and manipulate key data to improve forecasting, reporting, and performance across programs.
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Work closely with retail clients on generating insights, reviewing weekly/monthly/quarterly/annual performance reports, and supporting problem-solving in day-to-day operations.
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Monitor financial performance across client programs, identifying areas of improvement in profitability, operational efficiency, and customer satisfaction.
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Collaborate cross-departmentally to implement new processes and improve existing workflows, enhancing program outcomes and client satisfaction.
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Use task management software to track projects and deliverables for internal teams and clients, ensuring deadlines and targets are met.
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Provide ongoing program status updates to clients, including performance analysis, problem-solving, and strategic recommendations.
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Build and maintain strong relationships with key client stakeholders, ensuring long-term satisfaction and continued program success.
Qualifications
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Strong expertise in SAAS platforms, with the ability to leverage data analytics tools like Excel, PowerBI, and proprietary software to drive business outcomes.
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Proven experience in Supply Chain and ReCommerce environments, especially related to inventory management, reverse logistics, and financial forecasting.
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Strong communication and interpersonal skills, with the ability to influence, negotiate, and resolve conflicts effectively.
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Excellent time management and project management skills, with the ability to prioritize competing priorities and deliver high-quality work under pressure.
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Demonstrated experience using task management software (e.g., Asana, Jira) to manage complex programs and projects.
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Ability to think creatively and solve problems in a fast-paced, dynamic environment.
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Strong attention to detail and organizational skills with the ability to manage multiple client programs simultaneously.
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Proven initiative and a track record of delivering results in client-facing or program management roles.
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Ability to collaborate effectively across teams and contribute to a positive, team-oriented work culture.
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Proficiency with Microsoft Office Suite or related software.
