What are the responsibilities and job description for the Lead, Production position at ReturnPro?
Position: Technician, Lead
Are you performance-driven and want your impact actually to matter? Do you want to personally grow and use that expertise to transform the entire retail and supply chain industry? Do you want to be part of a family that works hard, knows how to have fun, and values innovation and disruption?
goTRG is a global returns management company that handles returns and distressed inventory for some of the world's largest retailers and manufacturers. We are designing next-generation applications and software and a world-class supply chain operation to solve some of our industry's biggest challenges.
goTRG is:
Pioneering new omnichannel breakthroughs and changing the eCommerce game
Using our technology to help our clients achieve greater profitability and reduce their environmental footprint
Re-defining essential business functions like logistics, warehouse management, and resource planning
goTRG has doubled sales in the last three years, and we are preparing for even more aggressive growth. We are looking for valued and passionate associates in every functional area.
Position Summary:
goTRG is looking for a team oriented, driven, and energetic Technician Lead. The Technician Lead is responsible for assisting in supervising teammates in a logistics and assembly environment. This position plans and assigns work, implements policies and procedures, and recommends improvements in production methods, equipment, operating procedures and working conditions.
Primary Responsibilities/Essential Functions:
This job description in no way states or implies that these are the only duties to be performed by the teammate occupying this position.
Train technician associates on repair
Use functional test fixtures and software, signal generator, oscilloscope, voltmeter, etc.
Ensure pragmatic analysis of PCBA-based product using schematic and fault tree guidance
Repair devices via component replacement (de-solder, resolder, test)
Communicate departmental goals to technician associates
Ensure associates follow safety protocols and adhere to standard operating procedures
Assist the Technician Supervisor with day-to-day needs
Identify safety hazards in the workplace
Practices safe work habits to ensure production is as efficient and safe as possible
Requirements:
- High school diploma or equivalent required
- Knowledge and experience with Microsoft Office
- Prior work experience in computer hardware/software installation and troubleshooting preferred
- Troubleshooting hardware and software issues is a must
- Advanced understanding of general maintenance procedures and techniques
- Ability to frequently and repetitively lift, push, and carry up to 20-35 lbs.
- Ability to frequently and repetitively bend, lift and reach to install parts of varying size and weight overhead
- Ability to act with integrity, professionalism, and confidentiality
- Ability to think creatively and problem solve when faced with new challenges
- Ability to work independently, multi-task, and deliver quality work in an efficient manner
- Ability to manage competing priorities
- Ability to succeed in a team environment
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, and conflict resolution skills
- Excellent organizational skills and attention to detail
- Proficient with Microsoft Office Suite or related software
- Embody goTRGs company values: Team, Innovation, Partnership, and Sustainability
