What are the responsibilities and job description for the Guest Services Agent - FT/ PM Shift position at Reunion Resort and Golf Club?
Job Details
Description
Reunion Resort and Golf Club allows you to experience a Florida lifestyle like no other. Reunion Resort offers an endless array of features to explore including, three signature golf courses, a 5-acre water park with a lazy river, pickleball and tennis courts, 7 food and beverage outlets, bocce ball, mini golf, and fitness centers. The core of hospitality means serving others with genuine care; and we ensure that genuine care starts with each other.
Our passion is to serve! We lead the industry in service excellence with the firm belief that an environment of growth generates better business outcomes. We foster open communication and innovation as the cornerstone of our workplace while implementation cross-utilization, career growth, and on-the-job training as part of our business model for the best results possible.
Our Mission is to empower team members in delivering genuine, personal service providing a home away from home experience for resort guests and members alike.
Our Vision is to be Florida’s leading resort destination for exclusive golf, unique amenities and lifestyle experiences.
Reunion Resort and Golf Club offers comprehensive medical, dental, and vision insurance at 30 days of employment, 401K with employer match, PTO after 6 months of employment (FT employees), employee discounts and much more!
Job Title: Guest Service Agent
Pay: $16.00ph
Location: Kissimmee, FL
FLSA Status: Non-exempt
Shift: 3:00pm - 11:30pm
Only candidates that meet the below qualifications will be considered
Job Responsibilities
- Check guests in and out in an orderly, efficient manner with a high degree of attention to guest satisfaction, and details of check in/check out process. Assist in all Guest Services areas as needed. Answer guest questions and offer information and assistance related to all aspects of the resort.
- Provide exceptional customer service while acting as an information source for dining, attraction, and shop options on and off property
- Provide resort guests and members the highest level of customer service by operating our computerized reservations and hotel management system with skill and expertise.
- Expedite arrival/departure of guests, while assisting them with their concierge needs.
- Perform a wide range of administrative functions to ensure efficiency of the department
- Adhere to Reunion Resort and Golf Club company procedures and policies
- Assist department with any guest and member complaints/concerns and communicate to appropriate departments
- Answer telephones in a manner that complies with Reunion company standards utilizing a PBX phone system. Maintain open communication with other departments to fulfill guest needs with accuracy and in a timely manner.
- Monitor last minute reservations and house count. Monitor status of guest accounts. Accurately update information in computer systems as needed (i.e., post charges).
- Follow checklist for required duties and complete in a timely manner. Run and complete reports, i.e., high balance, cash basis, etc.
- Take ownership of all complaints and concerns that occur during shifts following department guidelines, escalating the issue when necessary to next level.
- Read Pass-On log and/or communicate necessary information with other shifts to ensure follow up with all guest queries and/or requests. Deliver messages, packages or amenities for guests.
- When requested, assist in VIP arrival walkthrough and VIP guest property orientation.
- Attend all mandatory meetings.
- Have knowledge of the resort’s daily operations including banquets, meeting room rates, functions of the day and hours of operation. Coordinate transportation needs as requested.
- Maintain up-to-date knowledge of all events, specials, operations, pricings, etc.
- Maintain a clean and organized work area and report all unsafe conditions immediately.
- Completing any other task/duties assigned
Qualifications
- Position requires flexibility in scheduling including AM/PM shifts, weekends, and holidays
- Must have attention to detail, strong ability to multi-task, and time-management skills
- Customer service experience of at least 1 year is required; luxury resort/hotel experience is a plus
- Must have strong verbal and written communication skills
- Must be proficient in POS systems
- Must be able to sit, stand, walk, and run for long periods of time. Must be able to complete repetitive motions throughout shift such as reaching, pushing, pulling, lifting, carrying, etc.
- Must be 18 years of age or older
- Must be able to lift, push, carry, and pull at least 50lbs.
- Exposure to various types of Florida weather conditions including: sunshine, heat, and rain.
Reunion Resort is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Reunion Resort & Golf Club and need special assistance to apply for a posted position, please send an email to hr@reunionresort.com.
Salary : $16
