What are the responsibilities and job description for the Property Manager position at Reunion Resort and Golf Club?
Accurately administer and execute rental contract and supporting enrollment paperwork to rental owners, ensuring owner understands all elements of the contract and rental program.
Serve as primary point of contact for owners in the rental program, acting as a liaison between owners and the Resort in applying Company policies and procedures.
Build and foster positive relationships with owners in the rental program, meeting face to face whenever possible.
Assist with increasing vacation rental inventory by soliciting current and potential owners with desired properties within Reunion who are not currently vacation rental program participants, as well as buyers of current rental units and selling the benefits of being part of our program.
Work with owners to help improve homes marketability.
Address owner inquiries and resolve owner issues/disputes, liaising with other related entities and departments as needed to gather information.
Monitor owner arrivals and no-show procedures.
Regularly inspect and monitor quality of units to ensure that rental units meet program quality standards, take corrective action as needed to address quality deficiencies, and communicate corresponding charges to owners.
Manage and oversee all aspects of the cleaning, inspections, repairs and maintenance of the units.
Coordinate improvement/refurbishment projects including obtaining and negotiating bids from vendors, communicating to owners and overseeing improvements.
Responsible for monthly owner financial statements for rental income and related expenses, ensuring accuracy of statements.
Maintain accurate files for owner agreements, work orders, contractors, vendors and other related correspondence.
Assist with following up on owner approvals and vendor work orders.
Place service requests; provide access as needed, place units out of order and any other action necessary in coordination efforts.
Manage electronic tracking processes related to pertinent owner and unit information including audit, credit cards, insurance, features spreadsheet, direct deposit information, hard keys, etc.
Responsible for owner accounting processes with oversight from corporate accounting team.
Participate in end of month processes: update inventory, executive summary, ADR reporting, file owner accounting statements and backup, state requirements, email distribution list, newsletter, etc.
Attend all scheduled meetings where presence is required.
Perform additional duties as required.
Other duties may be assigned as business demands.
High School diploma required; bachelors degree preferred in related area
Three to five years experience in property management or construction field desired
At Reunion Resort we all wear multiple hats; therefore, you may need to take on responsibilities outside of your essential tasks.
Position requires flexibility in scheduling to work days/nights, weekends, holidays and rotating schedules.
Candidates in this role must be able to read, write, speak and understand English.
Strong written and verbal communication skills.
Foreign language skills preferred, especially Spanish.
Valid drivers license required.
Very strong social skills, comfortable in crowds and conversing with highly educated and motivated people.
Ability to communicate effectively with customers from varying executive levels and international/ethnic backgrounds.
Politely and professionally handle guest complaints.
Excellent computer and technology skills especially Excel, Word and Outlook.
Excellent organizational skills.
Ability to work in a fast-paced environment.
Strong analytical thinking, written and verbal communication skills.
Must be able to work with minimal supervision.
Ability to exercise discretion and independent judgment.
Able to work in a team environment.
Be physically able to reach, bend, and stoop, and be able to safely lift bags, cases and stacks weighing up to 50 pounds.
Be able to work in a hot, cold, wet, humid and loud environment for long periods of time.
Be able to work in a standing and mobile position for a long period of time.
Must be innovative and familiar with the most positive attitude and high level of organization.
Must be able to communicate effectively with owners, members, guests, Reunion leadership, and FOH/BOH team members.
Maintain the highest level of safety and cleanliness.
All team members are expected to take pride and care in their personal appearance, dress, and grooming. This is essential for presenting a professional image at all times. Must maintain a neat, clean and well-groomed appearance. Specific uniform guidelines and/or required articles of clothing will be explained to you as a part of the orientation process, and as outlined in the Team member Handbook.
Must attend New Hire Orientation within 30 days of hire.
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